Overview

Korean Customer Service Rep (Localization Specialist) - Gaming Company Location: Regional Office - Canada Reports To: Manager of Live Operations Salary: $18/hr-$20/hr Hours: Monday-Friday, 9:00 AM - 5:00 PM Hybrid: 3 days in office 2 days remote Are you passionate about gaming and fluent in both Korean and English? Join our dynamic gaming company as a Korean Localization Specialist and help bridge cultures through translation, localization, and project coordination. About the Role As a Korean Localization Specialist, you will support the Live Operations team by coordinating projects, managing community platforms, and providing high-quality translation and localization across multiple initiatives. You will work in a fast-paced, collaborative environment where your contributions directly impact the player experience. What You'll Do Project Coordination Coordinate cross-functional projects across teams to ensure smooth execution. Manage SNS channels and community platforms, including Discord. Prepare and share weekly reports on project status, community trends, and key insights. Communicate with internal and external stakeholders to maintain alignment on deliverables. Track progress, timelines, and deliverables for assigned projects. Translation & Localization Translate documents, emails, design materials, slide presentations, and other communications. Support external communications while maintaining strong relationships with partners. Ensure all content is culturally appropriate and aligned with our global audience. Assist other teams with day-to-day tasks to keep projects on schedule. Support management in report writing and related tasks. Collaboration & Culture Work closely with the Live Operations and Management teams. Thrive in a fast-paced environment with multiple priorities and deadlines. Be part of a friendly, collaborative culture where colleagues support each other. What We're Looking For Must be bilingual in Korean and English (written and verbal). 1-2 years of localization experience (gaming industry experience is a plus). Strong organizational, time management, and interpersonal skills. Technical proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Ability to empathize with stakeholder needs and respond quickly to issues. Occasional evening work (1-2 times per week) due to collaboration with Korea headquarters. Passion for online gaming is a strong asset; additional language skills are a plus. Availability for overtime (paid) is an asset. Why Join Us? Work in a fast-paced, high-energy gaming environment where your work makes a visible impact. Collaborate with a friendly and supportive team across multiple regions. Opportunities for professional growth and hands-on experience in live operations and localization. Apply today and bring your bilingual skills and passion for gaming to our team! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.