K9 Resorts General Manager General Manager LPHI K9 Resorts Luxury Pet Hotel FLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming-and we're seeking a dynamic General Manager to lead operations, people, and performance at the highest level. What You'll Do As General Manager, you are the leader of the business-responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.Leadership & Team Development:Lead and develop Assistant Managers, Supervisors, and resort team membersOwn full-cycle talent management: hiring, onboarding, coaching, and performanceBuild a high-performance, accountability-driven cultureConduct regular team meetings, coaching sessions, and performance reviews Operations & Business Ownership:Oversee day-to-day operations across all departmentsEnsure excellence in cleanliness, safety, and pet care standardsManage scheduling, staffing levels, and labor efficiencyMaintain facility standards, vendor relationships, and inventory control Customer Experience & Sales:Set and uphold 5-Star service expectations across all interactionsDrive revenue through service offerings, client retention, and enrollment growthPersonally resolve high-level customer concernsMonitor feedback and continuously improve the guest experience Marketing & Community Leadership:Act as a Brand Ambassador in the local communityBuild partnerships with veterinarians, groomers, and pet-related businessesLead marketing initiatives to drive awareness and growth Financial & Performance Management:Own P&L performance and profitabilityMonitor KPIs and implement strategies to drive resultsManage expenses, payroll, and budgetingIdentify trends and opportunities to improve operational efficiency What We're Looking For 3-4+ years of management experience (pet care, hospitality, retail, or similar)Proven leadership in high-volume, service-driven environmentsStrong business acumen (P&L, labor, operations, performance metrics)Ability to lead teams, drive accountability, and develop talentExcellent communication, problem-solving, and decision-making skillsSales-oriented mindset with a focus on growth and resultsValid driver's licenseFlexible availability including weekends and holidays What You'll Get 401(k) with company participationHealth, dental, and vision benefitsPaid time offFlexible schedulingLeadership training & development programsEmployee discounts and perks Why K9 Resorts? This is more than a General Manager role-it's an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter. Apply today and lead the future of luxury pet care! Compensation details: 0 Yearly SalaryPI01dd068fba2d-7964
Not specified in the original listing.
Not specified in the original listing.
