Overview

Job DescriptionJob DescriptionJunior Program Director - Office Operations & Customer ServiceBenefits/PerksTeam-based atmosphere with a focus on FUN!Build leadership skills and gain hands-on management experienceOnline training and professional development opportunitiesHybrid work schedule with both office and work-from-home daysOpportunity to grow within a fast-paced youth sports organizationCompany Overview Founded in Tampa, Florida, i9 Sports is the nation's first and largest youth sports league franchise business in the United States, with more than 1 million registrations in over 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, i9 Sports offers youth sports leagues, camps, and clinics for children ages 3-17. Programs include flag football, soccer, basketball, volleyball, baseball, and other youth sports. With a focus on fun, safety, convenience, inclusivity, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country.It's the way youth sports should be . Job Summary The Junior Program Director - Office Operations & Customer Service is a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs. This position is primarily email, phone, customer service, and office-management focused during the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs. The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized. On Saturdays, this role transitions to an on-site operational position at our fields and gyms, interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly. This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team. Work ScheduleTuesday: 8:00 AM - 4:00 PM Work From HomeWednesday: 8:00 AM - 4:00 PM In OfficeThursday: 8:00 AM - 4:00 PM In OfficeFriday: 8:00 AM - 4:00 PM In OfficeSaturday: 7:00 AM - 3:00 PM On-Site at Fields/GymsSunday: OffMonday: Off Candidates must be able to consistently work the full schedule, including Saturdays. Primary Responsibilities Email, Phones & Customer ServiceServe as one of the primary points of contact for i9 Sports families through email and phone communicationManage a high volume of customer emails efficiently, accurately, and professionallyRespond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league informationAnswer incoming phone calls and provide friendly, knowledgeable customer serviceMaintain excellent email, phone, and customer-service etiquetteEscalate complex customer situations to the Program Director or Director of Operations when appropriateFollow up with families to ensure questions and concerns are resolvedCommunicate professionally with parents, coaches, staff members, facility partners, and community membersMaintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customersOffice & Administrative ManagementAssist with the daily administrative operations of youth sports leagues, camps, and clinicsHelp maintain organized files, documents, spreadsheets, registration information, and program recordsAssist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platformsHelp create and update rosters, schedules, team assignments, and program informationReview registrations and customer accounts for accu