Overview

Franchise Business Consultant - Commercial Cleaning OperationsJAN-PRO Development of Northern Illinois Burr Ridge, ILAre you someone who enjoys working with people, solving problems, and having a different day every day?JAN-PRO Development of Northern Illinois is looking for a Franchise Business Consultant (FBC) to join our growing team. This is a field-based position where you will build relationships with Certified Business Owners and their customers, help solve day-to-day challenges, identify opportunities for growth, and help our franchise owners succeed.You won't spend every day behind a desk. Approximately 80% of your time will be in the field visiting customer locations, meeting with franchise owners, conducting account inspections, and providing hands-on support. The remaining time will be spent in our Burr Ridge office completing administrative work, collaborating with the team, and planning your territory.We are looking for someone who is organized, dependable, customer-focused, resourceful, and comfortable taking initiative. Most importantly, we're looking for someone who enjoys being part of a team and is willing to help their teammates succeed.What You'll DoBuild RelationshipsIn order to make an application, simply read through the following job description and make sure to attach relevant documents.Develop strong, professional relationships with Certified Business Owners and their customers.Serve as a trusted resource and business coach to franchise owners.Proactively communicate with customer contacts to understand their needs and identify opportunities to strengthen the partnership.Help facilitate communication between franchise owners and customers when needed.Solve Problems & Support RetentionConduct proactive account visits and inspections to identify opportunities and potential service concerns before they become larger issues.Work with franchise owners to develop practical solutions to customer concerns.Handle difficult conversations professionally and work toward solutions that support both the customer and franchise owner.Think on your feet and use good judgment when unexpected situations arise.Help protect and grow customer relationships with a goal of maintaining 99% or higher customer retention.Support Franchise Owner SuccessMeet with franchise owners to discuss account performance, business goals, customer relationships, and opportunities for growth.Identify additional service opportunities that may help franchise owners increase revenue.Support franchise owners with customer onboarding, transitions, and offboarding.Help franchise owners understand and maintain JAN-PRO brand standards and expectations.Provide guidance and resources to help franchise owners operate successful cleaning businesses.Stay Organized & Follow ThroughManage a schedule of account visits, inspections, meetings, and follow-ups.Maintain accurate franchise owner and customer records.Complete administrative responsibilities accurately and on time.Document inspections, customer concerns, action plans, and follow-up activities.Prioritize changing demands while maintaining commitments and deadlines.Work as a TeamCollaborate with fellow FBCs and office team members to solve problems and share ideas.Step in to support teammates when needed.Share knowledge, resources, and best practices.Contribute to a positive, professional, and supportive team environment.What We're Looking ForYou may be a great fit if you:Have 2+ years of experience in customer service, account management, operations, facilities, commercial cleaning, or a related field.Have experience in janitorial or commercial cleaning operations preferred, but not required.Enjoy working with people and building professional relationships.Have excellent customer service skills and genuinely care about finding solutions.Are comfortable having difficult conversations while remaining professional and respectful.Can think on your feet and make sound decisions in situations that don't al