Overview

General Notes Dell Medical School at The University of Texas at Austin is seeking an experienced IT Training Manager to lead and support Epic and clinical technology training operations.We are looking for a hands-on people leader with demonstrated experience supervising employees, developing training programs, and supporting clinical technology adoption. The ideal candidate combines direct team-management experience with Epic/EHR training expertise, knowledge of healthcare workflows, and the ability to develop and sustain effective training programs.This position is well suited for an experienced training manager who enjoys coaching and developing employees, improving training operations, collaborating with clinical and technical teams, and remaining actively involved in healthcare technology education.Work Arrangement: This is an Austin-based hybrid position requiring four days onsite per week, with one flex day. Candidates residing in Austin or surrounding communities are preferred. Candidates outside the area must be willing and able to meet the ongoing onsite requirement. Purpose The IT Training Manager provides leadership and oversight for the development, delivery, and continuous improvement of Epic and healthcare technology training programs supporting clinical and non-clinical end users. Reporting to the Chief Medical Informatics Officer, this hands-on management position combines direct employee supervision, staff development, clinical technology expertise, and ongoing training operations to support effective system adoption, workflow optimization, and organizational readiness. Responsibilities Develops and Maintains Training ProgramsDesigns education programs tailored to non-clinical audiences.Creates training materials, including manuals, e-learning modules, and quick reference guides.Aligns content with clinical workflows and application functionality.Updates materials based on system changes and user feedback.Ensures training supports standardization and optimization goals.Manages project training requirements and scheduling of training resources.Verifies project training tasks are completed within established project timelines.Delivers Training and OnboardingFacilitates classroom, virtual, and in-practice training sessions.Provides onboarding training for new hires across departments and roles.Offers individual and group training upon request and during onboarding of new clinics or departments.Delivers training for software updates and new application features.Provides elbow-to-elbow support for clinical staff, non-clinical staff, and providers.Provides leadership in resolving specific training issues and challenges.Assigns Applications and Supports User ProficiencyDetermines appropriate applications for each user based on role and workflow.Develops and maintains an in-depth understanding of each supported application.Guides users through role-specific workflows and procedures.Monitors user progress and proficiency.Manages training requests, access issues, and user questions.Works closely with department managers to understand and document training requirements.Coordinates Training LogisticsSchedules training sessions and manages training environments.Coordinates logistics for education events across multiple locations.Tracks attendance and completion records.Ensures availability of required equipment, systems, and training resources.Maintains training documentation and supports related administrative functions.Analyzes Training and Workflow EffectivenessReviews organizational activities and data to support planning and process improvement.Assesses curriculum effectiveness and recommends quality improvements.Provides feedback to supervisors and stakeholders to support the build and maintenance of training environments.Maintains an understanding of organizational policies, workflows, and business operations for ambulatory practices.Aligns training with application functionality and organizational workflows.Consult