Overview

Position Title: IT Systems Engineer-Information Systems Dept.Location: Hybrid • 110 MAIN STREET - Poughkeepsie, NY Salary Range: $65,000.00 - $70,000.00 Salary Overview Salary Range $65,000.00 - $70,000.00 Salary Position Type Full Time Description Why Join Marshall + Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do. Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall + Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This position is based out of Marshall+Sterling's Poughkeepsie Office. We're seeking a skilled IT Systems Engineer to join our IT help desk. This role is the first point of contact for technical issues and plays a vital role in supporting our employees and technology infrastructure, including Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other business-critical platforms. This position is perfect for someone who thrives in a fast-paced environment, values problem-solving, and is motivated by making an impact. Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations. Daily checks of off-site spam, attachment, and content filters. Troubleshoot access and performance issues with the cloud desktop environment. Manage help desk tickets to ensure timely follow-up and resolution. Participate in an after-hours on-call rotation to respond to urgent employee support issues. Support technology rollouts, upgrades, and testing. Qualifications Bachelor's degree in IT, Computer Science, or related field - or equivalent experience. Experience in IT support, systems engineering, or a related technical role. Strong troubleshooting, problem-solving, and documentation skills. Strong communication and interpersonal skills with a focus on customer service. Flexibility to work overnight, and weekends as required. Valid driver's license and acceptable driving record. Travel to Marshall+Sterling offices as needed to provide on-site support for technology upgrades and rollouts. Preferred: Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals. Experience with Vertafore (AMS360, ImageRight) or Salesforce. Familiarity with compliance frameworks (NYDFS, SOC 2, HIPAA). Total Rewards Package: Compensation: $65,000 - $70,000, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable: Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success. Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a st