Overview

Description: Position SummaryThe IT System Administrator is responsible for supporting the organization's information technology infrastructure, including end-user desktop systems, Windows and Linux servers, and the Global Shop ERP system. This position provides hands-on technical support, system administration, troubleshooting, maintenance, and user assistance to ensure reliable and secure operation of IT systems.Essential Duties & ResponsibilitiesDesktop SupportProvide Tier 1-3 technical support for desktop and laptop computers.Troubleshoot Windows operating system, hardware, software, printing, networking, and peripheral issues.Install, configure, maintain, and upgrade desktop hardware and software.Support Microsoft Office and other business applications.Configure and troubleshoot user accounts, permissions, printers, mapped drives, and network resources.Deploy and maintain Windows workstations using established IT procedures.Assist users with technical issues both remotely and in person.Document support requests, troubleshooting steps, and resolutions.Assist with Windows updates, patches, software deployments, and endpoint security requirements.Windows Server AdministrationAssist with administration and maintenance of Windows Server systems.Monitor server performance, availability, storage, and system health.Troubleshoot Windows Server operating system and application issues.Support Microsoft Active Directory, including users, computers, groups, and organizational units.Assist with Group Policy administration and troubleshooting.Support DNS, DHCP, file services, print services, and other Windows-based infrastructure.Perform server patching, software updates, and routine maintenance.Assist with backup, recovery, and disaster-recovery procedures.Maintain accurate system documentation and configuration records.Linux Server SupportAssist with administration and maintenance of Linux servers.Perform basic Linux system troubleshooting and configuration.Monitor system health, disk space, services, and system logs.Install and maintain Linux packages and applications as required.Assist with user accounts, permissions, services, networking, and security configuration.Troubleshoot connectivity and application issues on Linux systems.Work with senior IT personnel or vendors on complex Linux issues.Global Shop AdministratorServe as the primary IT administrator and technical support resource for the Global Shop ERP system.Manage Global Shop user accounts, permissions, and system access.Assist users with Global Shop-related technical issues.Maintain system configuration and coordinate application changes.Troubleshoot connectivity, application, database, and workstation issues related to Global Shop.Coordinate with Global Shop support and vendors when necessary.Assist with system updates, upgrades, testing, and implementation of new functionality.Maintain documentation for Global Shop configuration and administrative procedures.Work with business departments to identify and resolve ERP-related technical issues.Assist with data integrity, system availability, and appropriate access controls.PM21 Requirements: RequiredBachelor's Degree5+ years of experience in IT support or systems administration preferred.Working knowledge of Microsoft Windows desktop operating systems, including Windows 10/11.Working knowledge of Microsoft Windows Server operating systems.Working knowledge of Active Directory and Group Policy.Basic knowledge of Linux operating systems and administration.Working knowledge of Enterprise Resource Planning software.Experience troubleshooting hardware, software, networking, and operating-system issues.Strong troubleshooting and problem-solving skills.Ability to work independently and prioritize multiple technical issues.Strong written and verbal communication skills.Ability to document technical procedures and solutions.Ability to work effectively with users at all levels of the organization.DesiredBachelors Degree in IT/Comput