Job Description: Job Description C&S has an immediate opening for a full-time, direct hire IT Support Technician in Jefferson City. Salary/hours for Support Technician: $40,000/yr. + benefit package; full-time/day shift Responsibilities:Provide Tier II technical support for end usersTroubleshoot and resolve hardware and software issuesImage, configure, and deploy laptops and desktop computersProvide remote support when neededCreate, modify, and terminate user accounts using Active Directory, RSA, JIRA, Exchange and SharePointDocument and resolve technical issues while maintaining excellent customer serviceCollaborate with internal teams to identify root causes and implement effective solutionsMaintain accurate records of support requests and resolutions High school diploma or equivalent requiredIT support experience requiredHealthcare terminology or healthcare IT experience preferredExperience with Active Directory, Exchange, SharePoint, JIRA, and RSA preferredStrong troubleshooting skills for hardware and software issuesExcellent customer service and communication skillsStrong problem-solving and analytical abilitiesAbility to prioritize multiple tasks in a fast-paced environmentStrong organizational and time-management skillsProficient with Microsoft Word and ExcelAbility to work independently while collaborating effectively with a teamAbility to remain calm and professional under pressurePrevious experience supporting healthcare, Medicare or Medicare Advantage environments and Tier II desktop support preferred Apply online and/or at 1731 Southridge Drive, Jefferson City. 111002 PandoLogic. Location: Holts Summit, MO - 65043 , PL:
Not specified in the original listing.
Not specified in the original listing.
