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IT Support Specialist

Date Posted: Jun 29, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

The IT Support Specialist at JTM Food Group will provide advanced technical support across hardware, software, network, and infrastructure systems. This role requires ownership of escalated issues and contributes to continuous improvement in IT operations while ensuring high customer service standards.

Key responsibilities

  • Diagnose and remediate hardware and software problems.
  • Maintain and administer computing environments including hardware and software configurations.
  • Identify improvement opportunities and translate them into recommendations for IT Management.
  • Design, configure, and test computer hardware and operating systems.
  • Train users on computer system usage.
  • Adhere to the Change Management Policy for system changes.
  • Work with outside IT service providers and vendors.
  • Administer Active Directory, Microsoft 365/cloud services, and Group Policy.
  • Follow cybersecurity best practices including patching and endpoint protection.
  • Assist with vulnerability remediation and system hardening.
  • Create and maintain SOPs, knowledge base articles, and system documentation.
  • Recommend improvements to systems, processes, and support workflows.
  • Administer Mobile Device Management platforms.
  • Support Apple devices including configuration and troubleshooting.
  • Oversee company-issued mobile phone management.
  • Maintain asset inventory and lifecycle management for end-user devices.
  • Support and maintain VoIP/telephony systems.

Required skills

  • Strong customer service and problem-solving skills.
  • Associate or Bachelor's degree in a business or computer-related field.
  • 3-5 years of IT Support experience.
  • Experience with AI tools for productivity enhancement.
  • Familiarity with IT ticketing/ITSM platforms.
  • Knowledge of Windows and MAC operating systems.
  • Microsoft 365 administration experience.
  • Ability to work in an onsite plant/industrial environment.

What the company offers

  • Weekly Pay
  • Free Meal Buffet
  • Discount on JTM Products
  • 401K/Profit Sharing
  • Generous PTO
  • Bonus Potential (Referral and Years of Service Bonus)

Skills Required

Company Overview

JTM Food Group
Harrison, Ohio, United States of America
5 Current Jobs Openings

JTM Food Group is recognized for its commitment to quality and safety in the food industry. The company values its employees and offers a supportive work environment focused on professional growth. Read More

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