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IT Support Associate II, OTS

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Tracy, Baja California, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

As an IT Support Associate II at Amazon, you will play a critical role in supporting the operations team by resolving a variety of technical issues within Amazon Operations facilities. This role emphasizes continuous learning and improvement while providing essential IT support across multiple locations.

Key responsibilities

  • Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities
  • Handle support requests and procedures across the network
  • Assist in training new hires
  • Engage in continuous learning of new technologies
  • Support customers across multiple buildings and remote locations
  • Adhere to physical requirements including lifting up to 49lbs and standing/walking for extended periods

Required skills

  • Experience troubleshooting integrated and interdependent computer systems
  • Customer service experience in a dynamic environment
  • 1+ years of experience with Windows, Mac, or Linux Operating systems
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS or other relevant certifi

What the company offers

  • Competitive compensation packages
  • Comprehensive healthcare benefits starting on Day 1
  • Matching 401(k) program
  • Up to 20 weeks of paid parental leave
  • Casual dress code

Skills Required

Company Overview

Amazon.com Services LLC - A57
Wilmington, North Carolina, United States of America
256 Current Jobs Openings

Amazon.com Services LLC is a subsidiary of Amazon, providing operational and engineering support across various business sectors. The company is known for its commitment to innovation and efficiency in logistics and technology solutions. Read More

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