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IT Support Associate II, Ops Tech Solutions (OTS)

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Fredericksburg, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

As an IT Support Associate II at Amazon's Ops Tech Solutions, you will play a critical role in supporting the operations team by resolving technical issues across various disciplines within Amazon Operations facilities. This position emphasizes continuous learning and encourages participation in career development opportunities.

Key responsibilities

  • Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities
  • Handle support requests and procedures across the network
  • Assist in training new hires
  • Engage in continuous learning of new technologies
  • Support customers from multiple buildings and remotely
  • Move up to 49lbs and stand/walk for 10-12 hours

Required skills

  • Troubleshooting integrated and interdependent computer systems
  • 1+ years of experience with Windows, Mac, or Linux Operating systems support
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS certifications

What the company offers

  • Competitive compensation packages
  • Comprehensive healthcare benefits starting on Day 1
  • Matching 401(k) program
  • Up to 20 weeks of paid parental leave
  • Casual work attire

Skills Required

Company Overview

Amazon.com Services LLC - A57
Wilmington, North Carolina, United States of America
254 Current Jobs Openings

Amazon.com Services LLC is a subsidiary of Amazon, providing operational and engineering support across various business sectors. The company is known for its commitment to innovation and efficiency in logistics and technology solutions. Read More

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