Overview

Job Title: IT Support Assistant (Provisional) - Instructional Technology Services Job ID: 32614 Location: LaGuardia Community College Full/Part Time: Full-Time Regular/Temporary: Regular GENERAL DUTIES I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Work tasks include as: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at CONTRACT TITLE IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia's degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students. Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit to learn more. Under the direction of the Director of Instructional Technology Services, the IT Support Assistant assists with maintenance of the computer desktop environment. The successful applicant will also assist the IT Associate in analyzing requirements, resolving problems, and installing hardware and software solutions, as well as the following duties: Support all technology used in computer classrooms, computer laboratories, and smart classrooms; Provide technical support for Windows and Mac OS computers; Install, configure, update, and maintain Windows and Mac computers and related equipment; Assist with Mac OS management using tools such as Jamf Pro, Apple Business Manager, and Deepfreeze Cloud; Support and maintain PCs, printers, servers, and related equipment, as well as end-user support, license tracking, and PC maintenance, upgrades, and configurations; Monitor and respond quickly and effectively to requests received by faculty in computer labs and smart classrooms; Modify configurations, utilities, software default settings, etc; Document internal procedures; Install, test, and configure new workstations, peripheral equipment, and software; Maintain inventory of all equipment, software, and software licenses; Manage PC setup and deployment using standard hardware, images, and software; Perform timely workstation hardware and software upgrades as required; Check class schedules to ensure that computer classrooms are open and ready to receive students and faculty; Load paper into printers and clear jammed paper in printers; Assist students with difficulties using productivity software such as Microsoft Word and Excel; Facilitate and manage student accounts for computer labs and printing applications. MINIMUM QUALIFICATIONS High School Diploma, G.E.D., or equivalent 2. Eightee