Overview

IT Manager IT Manager (Full-Time In-Office Operations/Technology)Location: Ogden, UtahDepartment: OperationsReports To: Executive DirectorEmployment Type: Full-Time / Salaried (Exempt)Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like Technology issues are resolved quickly with minimal disruption to operationsNew employees are fully provisioned and operational on Day OneNetwork, phone, and cloud systems remain stable, secure, and scalableSecurity best practices and access controls are consistently maintainedEmployees receive responsive, professional technical supportFacility-related issues are addressed promptly with appropriate follow-through and escalationIT projects and operational improvements are implemented proactivelyFirm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure Key Responsibilities IT Operations & Infrastructure Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivityManage desktop and laptop environments in a Windows-based ecosystemMaintain and support printers, peripherals, conference room technology, and office hardwareMonitor system performance, uptime, backups, and security protocolsCoordinate hardware procurement, inventory management, and device lifecycle planning User Support & Help Desk Oversight Supervise and support the IT Specialist in daily help desk operationsEscalate and resolve complex technical issues across hardware, software, and cloud systemsEnsure timely ticket response and resolution standards are maintainedDevelop and improve internal IT support procedures and documentation Employee Onboarding & Access Management Manage all technology onboarding and offboarding processesConfigure and maintain user accounts, permissions, MFA, email access, and software provisioningEnsure secure and efficient access management across all platforms and systemsCoordinate workstation setup and deployment for new hires and office moves Phones, Security & Cloud Systems Manage the firm's VoIP phone systems and vendor relationshipsOversee cybersecurity practices, software patching, endpoint protection, and access controlsMaintain cloud-based systems and integrations across the organizationEvaluate and recommend technology improvements, software solutions, and operational efficiencies Facilities & Office Operations Support Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needsCoordinate with property management, vendors, contractors, and building services to ensure timely issue resolutionMonitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-throughSupport office expansion projects, workstation moves, and workspace planning initiativesAssist in maintaining a safe, functional, and organized office environmentCoordinate building access, security systems, and related operational infrastructure as ne