Overview

Description: Dogwood Industries - Who We AreBuild your future with Dogwood Industries!Dogwood Industries is at the forefront of designing and manufacturing Pre-engineered Panelized Relocatable Metal Buildings, delivering industry leading solutions for mission-critical projects across industrial and DoD markets. Through a precise blend of manufacturing and construction, we enable high-performance, rapidly deployable structures that keep critical missions moving forward. Our team provides leadership in the design process that transforms the way our clients work by delivering buildings as equipment solutions in harsh environments around the world. If you are motivated by innovation, thrive in a fast-paced setting, and want to be part of a team that is revolutionizing the building industry, we'd love to speak with you!General Job DescriptionDogwood Industries is seeking a dependable and tech-savvy IT Help Desk Technician to provide frontline IT support across our Sedro-Woolley, Everett, and Bothell locations. This 100% on-site role is critical to ensuring smooth day-to-day technology operations for our team members. The ideal candidate will manage incoming support tickets, handle device setups, maintain user accounts and documentation, and escalate complex issues. Your work will allow our IT team to focus on strategic initiatives and infrastructure improvements that support our rapid growth.Duties & ResponsibilitiesManage and resolve incoming support tickets via our RMM platform (e.g., NinjaOne)Provide face-to-face and remote technical support for Windows 11 laptops/desktopsProvision and support iPhones; coordinate with cellular providersPerform employee onboarding/offboarding: Device configuration and setup User account provisioning and deactivation Managing permissions in Active Directory, Microsoft 365, ERP, and internal platformsInstall, configure, and troubleshoot SolidWorks and PDMAdminister Exchange Online: shared mailboxes, calendars, distribution listsSupport Microsoft Entra ID (Azure AD) for MFA, Conditional Access, and user managementAssist with backups, device transitions, and data migrationsProvide basic troubleshooting for Ubiquiti UniFi networking gear (APs, switches, firewalls)Perform network cabling and patch panel workSupport Microsoft Intune for device policy and app deploymentMaintain accurate hardware/software asset trackingCreate and update IT documentation (setup guides, procedures, configs, etc.)Escalate complex issues to the senior IT teamOther duties as assignedRequirements1-2 years of experience in a help desk or IT support roleExperience with Active Directory, Microsoft 365, Entra ID (Azure AD), and Exchange OnlineSkilled in supporting Windows 11 devices and user account managementExperience provisioning and troubleshooting mobile devices (iPhones preferred)Familiarity with ERP platforms and supporting business systemsSolidWorks and PDM installation/troubleshooting experienceValid driver's license and ability to travel between Dogwood sites (mileage reimbursed)Strong communication, task tracking, and documentation skills Requirements: Preferred QualificationsExperience with Microsoft Intune for device managementFamiliarity with Ubiquiti UniFi networks and basic troubleshootingExposure to ERP platforms with user/permissions configurationPowerShell scripting or automation knowledgeCompTIA A+, Microsoft Fundamentals, or equivalent certificationsAwareness of CUI (Controlled Unclassified Information) environments or secure IT practicesPhysical Requirements/Work EnvironmentThis position requires moderate physical activity, primarily in an office environment but may include visits to the manufacturing facilities or jobsites to collaborate and inspect materials. To perform the essential functions of this job, the employee is regularly seated at a computer desk with the option to stand, is utilizing the telephone frequently, and participating in meetings with colleagues, clients, third party vendors, etc. There