Overview

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Manoj at or Tenish at Title:IT Desktop Support Technician Location: Hickory, NC Duration: 12 Months Schedule: Monday-Friday 8AM-5PM Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Scope / Purpose The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely. The candidate will possess an aptitude for working with Microsoft-based applications (including Office suites) with emphasis on. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their Supervisor. Responsibilities and Requirements: Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Box, Office365, etc.) Troubleshooting Cisco VPN connectivity Remediating/minimizing anti-virus threats Remote connection/utilization Imaging and deployment server utilization Asset lifecycle management skills Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Printer/driver troubleshooting & installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration and support of standard IP telephony Hardware ordering and inventory management Limited support for Mac OS and hardware Additional responsibilities may include: Documentation (records) management On-boarding (Training) of new hires Conference room support Vendor engagement (as needed) Project interaction/participation Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work Meeting Support: Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices Smart Hands: (note: Some sites have dedicated network team to perform some of the duties below) Infrastructure cross connect installation patching cables Remote server reboot Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live IT hardware installations Client IT supported equipment component removal and installation Physical server and network gear reboot Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting Providing remote console access Escort IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods Ensures discreet handling of all business and maintains the highest level of confidentiality Prioritizes duties and works on several tasks simultaneously Demonstrates flexibility and willingness to change priorities at a mom