Overview

Description: The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management.This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.Essential functionsEnd-User & Onsite SupportProvide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner Manage user onboarding/offboarding, including account setup, access provisioning, and device configuration Support Office 365 apps, including Outlook, Teams, SharePoint, and OneDrive Maintain documentation via our ticket and change management system of support requests, resolutions, and IT proceduresSystems AdministrationAdminister and maintain Windows Server environments, Active Directory, and Group Policy Administer and maintain Linux Server and hypervisor and virtualization / container environmentsManage Microsoft and Google tenants, including: User identity and access management Conditional access policies and MFA Security & compliance configurations aligned with NIST/CMMC Perform regular system updates, patching, backups, and disaster recovery readiness Monitor system performance and proactively address issues Network AdministrationMaintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutions Monitor network performance, uptime, and security Manage network segmentation and secure access controls as required for our commercial and secure environments Troubleshoot network outages and connectivity issues Work with vendors and ISPs for escalation and resolution Security & Compliance (Commercial/Fed/Mil Environment)Ensure adherence to NIST 800-171, NIST 800-172, CMMC, and DFARS compliance standards Support implementation and enforcement of security policies, endpoint protection, and monitoring tools Assist with audits, documentation, and risk assessments Manage secure access requirements for system users and external partners Complies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients.PM22 Requirements: Qualifications - Level SpecificProvide onsite support and escalation point for Level 1 issues Administer: Active Directory, Group Policy Microsoft 365 (Commercial and Secure) - users, licenses, & security policies Manage endpoint tools (Intune, SCCM, or similar) Support network infrastructure (switches, firewalls (hardware and virtual), VPNs) Perform system patching, monitoring, backups, and recovery Assist with compliance efforts (NIST, CMMC and other documentation) Troubleshoot moderate-to-complex system and network issues Qualifications-General3+ years of experience in IT support and systems/network administration Experience with Microsoft On Prem and Hosted environments Strong knowledge of: Windows Server, Active Directory, DNS, DHCP Linux Server and Desktop operating systems and managementNetworking (TCP/IP, VLANs, VPNs, firewalls) Endpoint management (Intune, SCCM, or similar) Experience supporting users in an onsite environment Understanding of security frameworks (NIST, CMMC) Ability to troubleshoot across hardware, software, and network layers Preferred QualificationsExperience in commercial and federal contract manufacturing env