Overview

Job DescriptionJob DescriptionInterested in Applying? I have a few preliminary questions. Do you enjoy finding ways to make processes more efficient, consistent, and effective?Do you like investigating problems, identifying root causes, and developing practical solutions?Do you enjoy organizing documents, records, and information so they are accurate and audit-ready?Do you like using data and metrics to identify trends and improvement opportunities?Do you enjoy helping others understand and follow quality standards and procedures?Are you energized by collaborating across teams to strengthen performance and drive continual improvement?If you answered "yes" to most of these, keep reading on.Why is this Different from other Job Opportunities?This position directly supports a global, mission-critical quality program within the Department of State. The successful candidate will work across geographic locations and business units to strengthen documented processes, audit readiness, customer focus, performance measurement, and continual improvement in financial operations that support U.S. diplomacy worldwide.All contractors supporting this Department must be able to either possess or obtain a Security Clearance of Secret.You Must Meet these Minimum Requirements:Bachelor's degree from an accredited college or university in finance, economics, business administration or a closely related field.At least four years of relevant professional experience supporting an ISO 9001 quality management system. Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment. Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions.Excellent technical writing, proofreading, presentation, communication, and computer skills.Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams.Preferred Experience: Hands-on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness.Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management.Project-management experience; Project Management Professional (PMP) certification (preferred but not required)Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness.CGFS Knowledge Base experience is preferred.Salesforce experience is preferred.Our most Successful Employees in this Position Demonstrate:Analytical curiosity and disciplined attention to detail.Sound judgment, integrity, and respect for controlled information and documented processes.Diplomacy and confidence when challenging and communicating ineffective processes.Initiative, accountability, and the ability to manage multiple priorities and deadlines.A collaborative, customer-focused mindset and a commitment to measurable improvement.Overview of Department:Enterprise Financial Operations provides high-performing financial services to a global customer base. Its accounting, disbursing, and payroll operations are essential to diplomatic programs and operations in the United States and overseas. The CGFS Quality Management System (QMS) establishes the framework for consistent processes, controlled documentation, performance evaluation, internal auditing, corrective action, risk management, customer focus, and continual improvement across participating offices.Day-to-day Job Responsibilities include:Manage QMS document control, including conducting regular document-control check-ins and reviewing, revising, and maintaining the Quality Manual, Quality Work Instructions, Reference Documents, Standard Operating Procedures, master lists of core processes and QWIs reviewed during audits, and related quality records. Provide ongoing support for document management systems, inclu