Overview

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Insurance Unit Manager/Supervisor - San Diego, CASalary: $77,900 to $133,250 annually; this salary is commensurate to experienceAre you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Unit Supervisor / Leader to join our Claims management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experience, we want to hear from you!Success in this role is built on the foundation of GEICO's core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios.Adaptability: You navigate dynamic environments with creativity and resilience.Leading People: You empower individuals and teams to achieve their best.Collaboration: You build and strengthen partnerships across organizational lines.Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations.Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence.Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: Bachelor's or Associate's degree with 2+ years of supervisory experience OR a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).Experience successfully managing teams in insurance, financial services, call center, retail or other industries.Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.Strong results orientation, with a history of meeting or exceeding performance goals.Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.Ability to analyze data and metrics to inform decision-making and improve customer outcomes.Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.Ability to work onsite to support associates.Position will require schedule flexibility which may include weekends and night shifts. Why Join GEICO? Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.Inclusive Culture: Join a company that values diversity, collaboration, and inn