Overview

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The Opportunity -Accelerate Your Career and EarningsWe invest in your success from day one with paid training, licensing support, and a clear path for growth. As you complete required licensing milestones and transition into your fully qualified role, you'll unlock increased earning potential, expanded career opportunities, and the ability to make an even greater impact for our members. -The OpportunityThis is a phone-based, member-facing role in a fast-paced contact center environment where you'll spend most of your day assisting members through consecutive service and sales interactions. Success in this role requires strong communication skills, the ability to multitask across multiple systems, and a passion for helping others. Whether you're already licensed or just beginning your insurance career, USAA provides comprehensive paid training, licensing support, and development opportunities to help you grow and succeed.Location: San Antonio, TXWorksite: 9800 Fredericksburg Rd San Antonio, TX 78288Who Succeeds in This Role?Our most successful teammates: Bring experience from customer service, sales, banking, insurance, retail, hospitality, healthcare, military, or other customer-facing roles. Are passionate about helping others and building trusted relationships. Thrive in performance-driven environments with clear goals and expectations. Effectively balance member service, sales conversations, and compliance requirements. Learn new systems and processes quickly while maintaining accuracy. Demonstrate accountability, adaptability, and professionalism. Embrace feedback, continuous learning, and career growth. Support team success through collaboration, knowledge sharing, and leadership behaviors. Ideal for candidates who enjoy helping others, solving problems, and thriving in a fast-paced, team-oriented environment. -What You'll Do Help members with their insurance needs through service, sales, and retention conversations. Build trusted relationships by identifying needs and recommending personalized insurance solutions. -Deliver exceptional member experiences while balancing sales, service, and compliance requirements. Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment. Support team success and USAA's mission of serving military members, veterans, and their families -What you have: High School Diploma or GED. Strong communication, customer service, sales, and relationship-building skills. Ability to thrive in a structured, metrics-driven contact center environment. Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions. Ability to navigate multiple systems while maintaining accuracy and attention to detail. Strong learning agility and willingness to develop new skills. Demonstrated accountability and commitment to delivering quality outcomes. -What sets you apart: 3 to 5 years of contact center experience Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations. Experience working in environments with performance, compliance, quality, or service metrics.Licensed Candidates Current active Property & Casualty or Personal Lines license in your state of residence or state of hire. Ability