Overview

Description: At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact.As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity's exceptional workforce and be part of our award-winning culture.We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don't just build careers-we create opportunities to grow, thrive, and perform at the highest level.Job Summary:At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.Why You'll Love Working Here:Performance-Based Earnings: Competitive base pay + uncapped monthly commission as well as same day pay opportunities through PayActivGrowth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophyWinning Team Environment: Collaborative, high-energy culture with supportive leadershipComprehensive Benefits: Medical, dental, vision, and more for full-time employeesSet Up for Success: Paid training, ongoing coaching, and continuous developmentWhat You'll Do:Conduct outbound calls using a provided lead list to engage current customersIdentify coverage gaps and present additional products through cross-selling and upselling strategiesClearly communicate product details, including terms and conditions, to ensure customer understandingExecute call strategies with a focus on active listening and customer-centric sellingMaximize conversion opportunities by aligning solutions with customer needsMaintain professionalism through strong communication and clear enunciationEmbrace coaching and feedback to continuously improve performanceConsistently meet and exceed program KPIs and performance expectationsDemonstrate reliability through strong attendance and accountabilitySupport additional tasks and initiatives as needed Requirements: What We're Looking For:A results-driven mindset with motivation to achieve and exceed goalsMinimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)Strong communication and active listening skillsPositive attitude with a team-oriented approachCoachable and open to continuous feedback and developmentResilient and able to navigate rejection with professionalismComfortable multitasking across multiple systemsAbility to adapt in a fast-paced, high-energy environmentPassion for delivering exceptional customer experiences with energy and excellenceEducation & Experience:High School Diploma or equivalent preferredExperience in call center, sales, marketing, telecommunications, wireless, internet, service plansTechnical assessment is requiredTechnical Requirements:Microsoft Windows 10 or higher (No Macbooks or Chromebooks)1 additional monitor8GB+ of RAM65GB+ of available storage space1 wired USB headset100MBPS/25MBP