Overview

The OpportunityAre you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside Sales Representative to join our team in our Sales Team in our Baltimore, MD branch at 6550 Moravia Park Dr, Baltimore, MD 21237. You'll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. In this position, you'll support both individual customers and the Outside Sales team-managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. While this is an Associate-level opportunity open to all backgrounds, it is the perfect experience for recent college graduates and sales professionals growing from entry-level sales.About Triangle Fastener CorporationSince 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. Based in Pittsburgh, PA we operate 30+ branches nationwide and offer our Triangle Fastener-branded products to builders all across the U.S. We offer a range of services including, but not limited to, product training, inventory & delivery programs, painting of screws, and engineering support. With your help, we aim to support the commercial, infrastructure, and construction projects that are key to building industries.Why Join Us?Triangle Fastener Corporation recognizes the importance of a healthy work-life balance and aims to bolster employee wellbeing through our:Eligibility for Triangle Fastener Corporation's Commission ProgramExcellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days servicePaid Vacation and Personal Days with immediate eligibility for nine (9) Paid Holidays starting Day 1Company funded Short-Term Disability, Long-Term Disability, and Insurance policiesSafe harbor retirement plan that guarantees company contribution regardless of employee contributionConsistent M-F schedule during daylight hours.Agile teams that offer more direct impact on businesses and customersYear-end profit sharingProfessional development through industry eventsOpportunity for growth in Sales, Operations, and ManagementYour PartAs an Inside Sales Representative, your daily responsibilities will include:Providing timely and accurate customer quotes via phone, email, and in-person inquiriesHandling walk-in sales and guiding customers through product selectionsEntering and processing orders with precision and speedCollaborating with warehouse and inventory teams to ensure stock levels meet demandCoordinating delivery schedules and providing updates to customersSupporting the Outside Sales team by managing backend processes and customer follow-upsMaintaining a clean and professional showroom and promoting featured productsAddressing and resolving customer issues proactively and professionallyPreparing and sending product samples, catalogs, and credit applicationsReviewing open sales reports and ensuring data integrityPulling counter orders as needed to ensure timely customer serviceWorking closely with the Branch Operations Manager and other sales staff dailySkills & Abilities:Proficient in Microsoft Office Suite/365Strong multitasking and time management skillsExcellent communication skills, written and verbalA collaborative mindset with strong problem-solving abilitiesAbility to learn and operate company software, including CSDCustomer-centric mindset with a commitment to delivering on promisesKeen sales acumenIdeal Background of Successful Candidates: RequiredPreferred Experience1+ year in sales-based customer service or related position3+ years in inside sales or similar position EducationHigh School Diploma or GEDAssociate's degree