: Inside Sales ManagerLocation: Chicago, ILSchedule: Full-time HybridSalary: $100,000 $120,000 per yearExperience: 5+ years mortgage industry experienceEducation: Bachelor's degree or equivalent experience3+ Years Management Experience RequiredConsumer Direct Mortgage Sales Leadership Experience RequiredInside Sales & Workforce Management Experience RequiredCentral Texas Recruiting is seeking an experienced Inside Sales Manager to lead a Consumer Direct mortgage sales team in Chicago. This role will oversee five direct reports while driving loan production, lead conversion, pipeline performance, workforce planning, and operational excellence. The manager will coach and develop Loan Officers, monitor sales performance, and partner with cross-functional teams to improve borrower experience and achieve business objectives.Key ResponsibilitiesLead, coach, and develop a team of Inside Sales Loan OfficersManage sales performance, production goals, forecasts, and team KPIsMonitor lead distribution, follow-up, pipeline activity, and conversion ratesIdentify opportunities to improve lead conversion and portfolio recaptureOversee daily inside sales operations and call center performanceDevelop staffing forecasts and workforce management strategiesMonitor telephony metrics including speed-to-lead, contact rates, call quality, talk time, and appointment conversionEvaluate call routing, queue management, and borrower engagement strategiesRecruit, interview, hire, onboard, and train sales professionalsEstablish performance improvement plans and employee development programsPartner with Operations, Underwriting, Closing, Compliance, Marketing, Product, and Technology teamsMonitor sales compensation plans, incentives, and performance initiativesOversee quality assurance, sales call evaluations, and coaching programsEnsure compliance with applicable mortgage lending policies and federal and state regulationsQualifications & Requirements:Education & Experience:Minimum 5 years of mortgage industry experienceMinimum 3 years of management experienceProven experience leading high-performing Consumer Direct teamsExperience managing and coaching inside-sales teamsStrong knowledge of mortgage products, underwriting guidelines, and regulatory requirementsWorkforce management expertiseUnderstanding of telephony metrics, call-quality monitoring, and analysisExperience with report-driven coaching and performance managementProven ability to manage inside sales teams and drive loan productionProficiency in loan origination systems, CRM platforms, and sales technologyStrong project management, analytical, and communication skillsProficiency in Microsoft Word, Excel, and PowerPointStrongly Preferred:Active NMLS licenseBachelor's degree in Business, Finance, or a related fieldExperience developing sales compensation plans and incentive programsWorking Conditions:Full-time hybrid position in Chicago, ILTuesday Thursday: In-officeMonday and Friday: RemoteNon-producing leadership role with five planned direct reports
Not specified in the original listing.
Not specified in the original listing.
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