Overview

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Continue Serving Through a Meaningful Civilian Career Are you a veteran with a medical background? Your military service has equipped you with critical thinking, empathy, attention to detail, and medical knowledge that can make an immediate impact as an Injury Adjuster Apprentice. Whether you served as a Combat Medic, Corpsman, Medical Technician, or in another healthcare-related military specialty, you have developed skills that align closely with evaluating injury claims, reviewing medical records, and supporting individuals through recovery. Join a team where your service experience is recognized, valued, and transformed into a new mission of helping others. The role would require an individual to be full-time, in-office (5 days per week) for the duration of the training. Upon successful completion of the apprenticeship program, employees will transition to a hybrid schedule (combination of in-office and remote work). This position will be based at the San Antonio, TX location. Relocation assistance is not available for this position. Overview: Training Schedule: Targeted hiring for a January 25, 2027 start date. PTO opportunities may be limited during training period. Work Schedule: Must be available to work Monday through Friday, 8am - 5pm Training Model: Instructor-led training, real-time claims handling, and one-on-one mentorships Progression: Advancement within the program will be based on demonstrated competencies and performance Licensing: Support provided to obtain required state adjuster licenses What you'll do: Under guidance and with increasing independence, you will: Investigate, evaluate, and resolve auto bodily injury claims while delivering a high level of member service Communicate with members, claimants, attorneys, and third parties to gather facts and provide updates Analyze coverage, assess liability, and evaluate damages including medical injuries Review and interpret medical records, police reports, and other claim documentation Establish and manage claim reserves within authority guidelines Develop and execute claim strategies to drive timely and fair resolution Negotiate settlements with claimants within authority levels Identify potential fraud and escalate concerns to appropriate teams Maintain accurate and compliant claim file documentation Partner with internal and external stakeholders to support claim resolution Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: High School Diploma or General Equivalency Diploma Experiences that will support your success: Up to 1 year of experience in insurance, financial services, or customer-facing roles OR successful completion of a minimum of one enlistment or commission commitment period in the United States Armed Forces with a Medical Military Occupational Specialty (MOS) while serving. Strong analytical and critical thinking skills Effective communication skills with the ability to navigate sensitive conversations Demonstrated ability to make decisions and solve problems Organizational skills with the ability to manage multiple priorities Customer-focused mindset with empathy and professionalism Willingness to learn and adapt in a fast-paced environment Ability to obtain and maintain