Overview

Salary$59,345.00 - $90,211.00 AnnuallyLocationDauphin County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-5-01541DepartmentExecutive OfficesDivisionEX OA Entrprs Tchlgy Srvs OffOpening Date06/23/2026Closing Date7/6/:59 PM EasternJob Code01541Position NumberUnionAFSCMEBargaining UnitA4Pay GroupST07Bureau / Division CodeBureau / DivisionEX OA Entrprs Tchlgy SrvsOffWorksite Address2525 North 7th StreetCityHarrisburg, PennsylvaniaZip Code17110Contact NameMatthew ZyrollContact PhoneContact EmailTHE POSITION The Information Technology Generalist 1 position with the Technology Services Office (TSO), Health and Human Services Delivery Center gives you the chance to help strengthen secure access for important services across the Commonwealth. This role encourages clear thinking, careful analysis, and steady teamwork. You will support a mission that helps people every day by keeping vital systems safe and available. This is a great opportunity to grow your technical skills while supporting meaningful public service!DESCRIPTION OF WORK This position focuses on supporting secure and effective access to systems used throughout the Delivery Center. You will help maintain accuracy, resolve access issues, and support a wide range of system users. As an Information Technology Generalist 1, you will perform the following duties:Access Management: Review and process account requests to maintain secure and accurate system accessTechnical Support: Assist users and troubleshoot access issues across multiple platforms and applicationsSecurity Compliance: Monitor systems and document activity to ensure alignment with security standardsSystem Coordination: Work with internal and external groups to resolve problems and improve processesProcess Improvement: Identify ways to strengthen access procedures and support better service for users Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); orThree years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; orOne year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; orAn equivalent combination of experience and training. Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements:You must pass a background investigation and meet Criminal J