Information OfficerHelp people find the information they need and make a positive impact every day.The Government of Alberta is looking for a friendly, organized, and service focused Information Officer to join our team. If you enjoy helping people, communicating clearly, and solving problems, this is an excellent opportunity to build a rewarding career in public service while supporting the people and communities of Alberta.As an Information Officer, you will be a trusted point of contact for citizens, clients, and stakeholders seeking information about government programs and services. You will listen carefully, answer questions, provide accurate information, and connect people with the resources they need. Your work will help ensure every interaction is professional, respectful, and focused on delivering outstanding customer service.What you will doRespond to inquiries by phone, email, and other communication channelsProvide accurate information about government programs, services, and policiesGuide individuals to the appropriate departments and resourcesResearch information to ensure responses are current and reliableMaintain confidential records and document interactions accuratelyWork closely with colleagues and government departments to resolve inquiriesSupport outreach and communication initiatives when neededIdentify opportunities to improve customer service and internal processesWhat we are looking forA positive and approachable individual who enjoys helping othersExcellent communication and interpersonal skillsStrong problem solving and critical thinking abilitiesThe ability to stay organized and manage multiple tasks in a fast paced environmentAttention to detail and a commitment to providing accurate informationExperience in customer service, administration, communications, or a related field is an assetConfidence using Microsoft Office and other workplace technology
Not specified in the original listing.
Not specified in the original listing.
