Overview

Implementations Manager Our client, a financial technology software company, is seeking an Implementations Manager to lead customer onboarding and implementation projects from kickoff through go-live. Location: This role is primarily in-office with flexibility and may be based in either San Francisco or New York City. Some customer travel may be required for implementations and training. Job Description: This client-facing role will combine accounting expertise, technical configuration, project leadership, and user training to help customers modernize their financial close processes. The ideal candidate is an experienced accounting professional who understands financial systems, enjoys improving workflows, and is interested in transitioning into a technology-focused implementation role. Responsibilities: Lead a portfolio of customer implementations from initial kickoff through configuration, training, go-live, and transition to Customer Success Develop project plans, milestones, responsibilities, and timelines while proactively addressing risks and delays Analyze customers' accounting processes and recommend improvements to close, reconciliation, reporting, and financial workflows Configure platform functionality and troubleshoot integrations with ERP and other financial systems Guide customers through data migrations, system integrations, testing, and adoption activities Train accounting teams and finance leaders on product capabilities, implementation best practices, and updated workflows Partner with Product and Engineering teams to resolve technical issues and communicate customer requirements Maintain clear project documentation and ensure completed implementations meet defined adoption and handoff standards Develop reusable implementation templates, playbooks, training resources, and automation tools Support and mentor junior implementation team members as the organization grows Requirements: 5+ years of accounting experience, including ownership of month-end close or technical accounting processes; CPA preferred Experience leading complex, multi-stakeholder projects, preferably involving software implementations, systems migrations, or process transformation Strong knowledge of ERP systems, financial integrations, and how accounting data moves between business applications Excellent customer-facing communication, problem-solving, and project management skills Ability to translate accounting requirements into scalable technical solutions while managing multiple implementations in a fast-paced environment Compensation: Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual's skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco by Highspring notes that the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401 By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highsprin