Overview

Job Description Job Description Job Summary: The HVAC Selling Technician is a dual-role position responsible for providing expert technical service, maintenance, and repair of HVAC systems while also identifying and closing sales opportunities. This role combines hands-on technical expertise with consultative sales skills to drive revenue growth through equipment upgrades, service contracts, and system replacements. The Selling Technician serves as a trusted advisor to customers, educating them on system performance, efficiency improvements, and investment options while delivering exceptional technical service.Key Responsibilities: Technical Service & Maintenance: 1. Service, maintain, and repair HVAC systems according to manufacturer specifications and local codes, ensuring optimal performance and customer satisfaction. 2. Perform comprehensive system diagnostics to identify equipment issues, component failures, inefficiencies, and opportunities for improvement. 3. Conduct routine preventative maintenance to ensure system longevity, efficiency, and compliance with manufacturer warranties and service agreements. 4. Test HVAC systems thoroughly to verify proper operation, performance standards, energy efficiency, and code compliance. 5. Maintain accurate and detailed records of all work performed, including parts used, time spent, system conditions, and recommendations for future service or upgrades. 6. Maintain a clean, organized, and professional work area while adhering to all safety guidelines, regulations, and company protocols.Sales & Business Development: 7. Identify and pursue sales opportunities during service calls by assessing customer needs, system performance, and potential for equipment upgrades or replacements. 8. Present and sell service agreements, maintenance contracts, and protection plans to customers, emphasizing value, cost savings, and peace of mind. 9. Educate customers on system efficiency, energy savings opportunities, indoor air quality solutions, and the benefits of modern HVAC technology. 10. Prepare and present detailed estimates and proposals for system replacements, upgrades, and add-on products such as air purifiers, de-humidifiers, and smart thermostats. 11. Close sales on-site when possible, utilizing consultative sales techniques, overcoming objections, and demonstrating ROI for customers. 12. Generate qualified leads and sales opportunities for the sales team when projects exceed the technician's scope or require additional expertise. 13. Achieve individual sales targets and performance metrics established by management, including service agreement sales, equipment sales, and accessory sales. 14. Utilize CRM software to track customer interactions, log sales opportunities, update account information, and follow up on pending quotes and proposals. Customer Relations & Support: 15. Build and maintain strong customer relationships through professionalism, integrity, technical expertise, and exceptional service delivery. 16. Communicate clearly with customers about system conditions, repair options, costs, and timelines, ensuring they understand all recommendations and can make informed decisions. 17. Provide technical guidance and education to customers on proper system operation, maintenance best practices, and ways to maximize equipment lifespan and efficiency. 18. Address customer concerns promptly and professionally, working to resolve issues and ensure complete satisfaction with service and sales interactions. 19. Represent the company professionally at all times, maintaining a positive brand image and upholding company values in all customer interactions.Team Collaboration & Development: 20. Coordinate with other technicians, service personnel, and the sales team to schedule installations, share technical insights, and support larger projects. 21. Mentor and assist less experienced technicians in technical skills and consultative selling techniques, sharing best practices and lessons lear