Overview

JOB SUMMARY The Human Resources Manager (HRM) serves as the primary, onsite resource for Marriott Vacation Club San Francisco. The role is responsible for supporting all phases of the employment lifecycle, by leveraging a combination of onsite, corporate and third-party resources to accomplish daily tasks. The HRM serves as a key member of the onsite leadership team, building trust and rapport necessary to influence decisions without formal authority. The role will report directly to the Area Director of Human Resources and is responsible for providing strategic support to associates and leaders in functional areas, including Associate Relations, Labor Relations, Compliance, Leaves of Absence and Onboarding. Work on special projects may also be required, on an as needed basis. JOB REQUIREMENTS Work Schedules- Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays Education, Certification, or Licenses Preferred - Bachelor's degree in Human Resources, Business Administration, Hospitality or similar discipline or equivalent experience required Experience - 1 - 3 years progressive experience in an HR Specialist or Generalist role required. Experience working in a union environment preferred. Competencies - Personal Attributes: Strong written and verbal communication skills Proficiency with Microsoft Office products, including Word, Excel and PowerPoint Proven ability to function as a team player who also works with a high degree of independence Experience collecting, analyzing and disseminating data to inform decision-making process Ability to prepare written reports, correspondence, and presentations to site leaders as required ESSENTIAL FUNCTIONS Strategic Human Resources Provides liaison and consulting services to all levels of management and associates, interpreting and defining CBA and/or company-specific policies and procedures to ensure/enforce compliance Develops, plans, and carries out all local policies and procedures relating to all phases of Human Resources Analyzes and reviews statistical data and reports to identify and determine causes of turnover and retention within the workforce, and develops recommendations/improvements to management, as well as improvements to employment policies, processes, and practices Assists site leadership in the planned development and reinforcement of organizational strategies, structure, and processes Works with site management to identify current and future opportunities and strengths within the workforce Collaborates with all levels of leadership to build trust and rapport and exert influence without formal authority Associate Relations Conducts investigations and recommends follow up, escalating critical issues, supporting leaders on navigating policy and progressive disciplinary action provisions of the Collective Bargaining Agreement (CBA) and Associate Handbook Supports property-level efforts to maintain an engaging and inclusive environment through driving participation in monthly engagement and community events Maintains confidentiality of sensitive information and demonstrates a high degree of integrity when navigating challenging situations Labor Relations Serves as company point of contact for all union matters Represents company at grievance and mediation hearings Partners with third-party providers to oversee submission of monthly benefit and dues payments Partners with Department Heads to maintain accurate seniority lists and manage update and posting process Compliance Maintains up to date awareness of laws and employment guidelines at the city and county level Partners with COEs to ensure all resources (Associate Handbook, Pre and Post Hire Paperwork, On-Site Postings, HRIS Configuration, wage scales, benefit rates, etc.) are updated and available for distribution Conducts routine self-audits of internal processes and procedures in preparation for annual HR audit; works with leaders to identi