Overview

PRIMARY JOB DUTIES Oversees the daily functions of the hospice care team; directly supervise and serve as a resource to the interdisciplinary team members.Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with government regulations and with policy.Ensures agency compliance with applicable laws, regulations and accreditation standards.Organizes and performs work effectively and efficiently, maintaining and adjusting schedule to enhance agency performance.Demonstrates positive interpersonal relations in dealing with all members of the agency.Effectively demonstrates the mission, vision, and values of the agency and a commitment to Well Care Health's Guiding Principles.Maintains confidentiality. 1.0 40% QUALITY OF WORK 1.1 30% Organizes and performs work effectively and efficiently as evidenced by: Maintains comprehensive working knowledge of Well Care Hospice, Inc. contractual relationships and ensures that patients are admitted according to contract provisions. Establishes and maintains positive working relationships with current hospice partner agencies and organizations. Maintains comprehensive working knowledge of community resources and assists hospice team in assisting patients and families to access community resources, should services not be provided by Well Care Hospice, Inc. Supervise completion of clinical documentation according to agency, state, federal, and accreditation standards. Ensures patients receive quality care by reviewing documentation, consulting with staff, reviewing care plans, conducting/participating in interdisciplinary group conferences, and reviewing patient satisfaction reports. Ensures hospice home care services are provided in compliance with state, federal, and local regulatory requirements and established policies and procedures, quality/cost/clinical outcomes, and established performance standards. Conducts record reviews routinely and communicates findings and recommendations to Hospice Director and hospice personnel, reviewing patient's medical diagnosis, prognosis, medications, procedures, and clinical course. Work closely with the Medical Records Specialist to ensure that clinical records are maintained in compliance with agency, state, federal, and regulatory agency guidelines. Complies with accepted professional standards and principles. Participates actively in quality assessment performance improvement program. Performs other duties and activities as delegated by the Director.1.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by: Assists in the provision of on-call services after hours, weekends, and holidays as scheduled and as needed. Managing personal work schedule and time off to promote smooth agency operations. Demonstrating flexibility with changing workload/assignments. Does not exceed accrued PTO or qualified leave of absence(s).2.0 30% EFFICIENCY AND EFFECTIVENESS 2.1 30% Organizes and performs work effectively and efficiently as evidenced by: Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with government regulations and with policy. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs. Oversees the daily functions of the hospice care team and serves as a resource to the interdisciplinary team members. Ensure customer service expectations of patients, families, physicians, long-term care facilities, and colleagues are exceeded. Assist with ensuring the hospice's readiness and compliance with state, federal, and regulatory agency standards. Directly supervises RN Case Managers, Social Workers, Chaplains, Hospice Aides, and LPNs, and conducts supervisory visits in the field with clinical staff as needed and at least annually. Promotes growth and development of clinical personnel; participates in competency assessment; creates devel