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Helpdesk Support Analyst Bank)/Req "Onsite Only"

Date Posted: Jun 25, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Maine-et-Loire, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026
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Job Description

Overview

The Helpdesk Support Analyst at Partners Bank is responsible for the operation, maintenance, and support of back-office equipment and systems. This role involves provisioning PCs, laptops, and mobile devices while providing technical support to bank employees. The ideal candidate will have some experience in a helpdesk support role and a strong understanding of IT best practices.

Key responsibilities

  • Provision and support PCs, laptops, and mobile devices
  • Assist in tracking and resolving hardware and software issues
  • Update technology services procedures manual regularly
  • Manage the bank's helpdesk request process and triage tickets
  • Document end user device functionality and compliance with procedures
  • Provide level one monitoring of endpoint protection
  • Train bank personnel on operational and support topics
  • Manage onboarding tasks for new employees
  • Maintain a working knowledge of Microsoft Desktop and bank-specific applications

Required skills

  • 1-3 years of experience in a helpdesk support role
  • Knowledge of ITIL and Information Security Principles
  • Experience in PC and Mobile Device lifecycle management
  • Strong problem-solving and communication skills
  • Ability to multitask in a fast-paced environment
  • Familiarity with Microsoft Desktop Applications and bank applications
  • Desirable certifications: CompTIA A+, Microsoft Certified IT Professional

What the company offers

  • Generous compensation and benefits
  • Opportunities for growth
  • Flexible work schedules when appropriate

Skills Required

Company Overview

Partners Bank
Sanford, Maine-et-Loire, United States of America
34 Current Jobs Openings

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible w... Read More

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