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Help Desk Technician - REMOTE

Date Posted: Jun 28, 2026
Yearly: USD 50000.00 - USD 80000.00
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Job Detail

  • location_on
    Location Washington, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Help Desk Technician role is a fully remote position within the IT department of a prominent global law firm. This position requires a minimum of one year of relevant experience in a large law firm and focuses on providing end-user technical assistance for various IT-related inquiries.

Key responsibilities

  • Provide technical assistance and support for computer systems, hardware, software, and remote access.
  • Respond to support requests over the phone or via email in a professional manner.
  • Document support requests using Help Desk ticketing system.
  • Facilitate issue handling and escalation with cross-functional support staff.
  • Monitor help desk issues and evaluate potential issues according to ITIL/ITSM discipline.
  • Follow up with customers to provide feedback and see issues through to resolution.
  • Write tips, FAQs, and knowledge articles for the knowledge base.
  • Stay updated on firm technology, systems, policies, and procedures.
  • Conduct independent research to solve intricate technical problems.

Required skills

  • Experience in a large law firm
  • Technical certification(s) preferred
  • Knowledge of applications and technologies common to a law firm
  • Understanding of global tiered IT support desk model
  • Working knowledge of ITIL process design for IT Service Management
  • Familiarity with service desk performance indicators and standards
  • Knowledge of service desk technology solutions (e.g., ServiceNow)
  • Excellent attention to detail and organizational skills
  • Strong service orientation and motivation
  • Analytical and debugging skills
  • Ability to work independently and as part of a team
  • Flexibility to work before and after business hours

What the company offers

  • Remote work opportunities
  • Salary range of $50k - 80k+ depending on location and experience

Skills Required

Company Overview

Capitol Recruiters Inc.
Washington, United States of America
21 Current Jobs Openings

Capitol Recruiters Inc. is a recruitment firm focused on providing staffing solutions within the legal sector. They specialize in connecting law firms with candidates possessing the necessary skills and experience for various legal roles, including l... Read More

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