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Help Desk Technician

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Chesapeake Containment is seeking an entry-level Help Desk Technician to serve as the first line of defense for users' technical needs. The role involves providing exceptional customer service while troubleshooting various IT issues. Candidates will have the opportunity to learn and grow in a supportive environment within the IT field.

Key responsibilities

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor

Required skills

  • Fluency in both English and Spanish
  • Excellent communication and interpersonal skills
  • Strong customer service skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Working knowledge of computer hardware and software
  • Ability to work independently and as part of a team
  • Willingness to obtain CompTIA A+ Certification
  • Ability to learn quickly and adapt to new technologies

What the company offers

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance
  • 401k with employer match
  • Paid Time Off

Skills Required

Company Overview

Chesapeake Containment
Statesville, North Carolina, United States of America
25 Current Jobs Openings

Chesapeake Containment Systems, Inc. (CCS) is a leader in geosynthetics installation within the civil/environmental construction industry primarily serving the eastern half of the United States. They focus on building strong client relationships and... Read More

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