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Help Desk Technician

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Hickory Hills, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Chesapeake Containment is seeking an entry-level Help Desk Technician who is passionate about technology and enjoys assisting others. As the first line of defense for technical needs, you will provide exceptional customer service while troubleshooting and resolving various IT issues.

Key responsibilities

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts as applicable
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Required skills

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

What the company offers

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental, and vision insurance available
  • 401k with employer match
  • Paid Time Off

Skills Required

Company Overview

Chesapeake Containment
Statesville, North Carolina, United States of America
25 Current Jobs Openings

Chesapeake Containment Systems, Inc. (CCS) is a leader in geosynthetics installation within the civil/environmental construction industry primarily serving the eastern half of the United States. They focus on building strong client relationships and... Read More

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