Position: Help Desk Analyst (Ref: 18630)Location: Harrisburg, PA USA, 17104Salary: $21.11/hr.Duration: 10 Months 5 Days - ContractOpenings: 2Deadline: 08/27/2026Description: In-person interviews 100% onsite (Telework on Fridays) Local CandidatesWe are seeking a customer-focused Tier 1 Help Desk Specialist to provide frontline technical support. This position is 100% phone-based, focusing on handling incoming user inquiries, call logging, password resets, basic Active Directory administration, and standard application troubleshooting.Key Responsibilities Answer inbound technical support calls continuously throughout shift with professional telephone etiquette. Log, track, and manage all support requests using ticketing and call-tracking software. Perform basic Active Directory tasks, including user management, password resets, and security group administration. Support end-users with varying technical abilities on standard hardware, software, and network access issues. Troubleshoot Microsoft Office 365 issues, including user permissions, calendar sharing, and email delegation within a networked environment. Follow standard operating procedures and technical documentation to resolve issues on the initial call.Required Qualifications 1+ years of prior experience in an IT Service Desk or technical Call Center environment. Hands-on experience with IT ticketing and incident management systems. Practical knowledge of Active Directory (account creation, resets, and group assignments). Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite. Proven ability to troubleshoot email, calendar delegation, and basic network permission issues. Exceptional verbal communication, listening, and telephone customer service skills. Strong organizational skills and attention to detail.Required / Desired Skills IT Service Desk and/or Call Center experience Required - 1 Years Experience with call tracking and ticketing software Required - 1 Years Attentive to details and ability to be resourceful (using supplied documentation) Required - 1 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required - 1 Years Above average communication skills and telephone manner. Required - 1 Years Basic User & Security Group Active Directory administration Required - 1 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required - 1 Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required - 1 Years Excellent organizational skills Required - 1 Years You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required - 1 Years
Not specified in the original listing.
Not specified in the original listing.
Professional Technology Integration, Inc. specializes in delivering technology solutions and administrative support services. They focus on empowering organizations with tools and expertise to enhance their operational efficiency. The company is comm... Read More