Overview

Job DescriptionJob DescriptionCentri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reporting, internal controls, technical accounting research, valuation, mergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.We are One Firm, One Team, and One Culture. It's how we do things at Centri. And a large part of our focus is on becoming the best, most wholesome professional you can be. You're not just a number. You're part of the Centri Family.Career Advancement:Working at Centri is not just a job, it is a career path. We promote on talent, not tenure, allowing our team to take ownership of their growth & career trajectoryThis role serves as the Firm's senior leader responsible for quality, risk management, and continuous improvement. This leader establishes the strategic vision for quality across the organization and ensures that governance, policies, controls, and operational processes support the consistent delivery of exceptional client service and high-quality professional work. Through oversight of quality monitoring programs, root cause analyses, quality related training and development initiatives, client risk management processes, and National Office operations, this leader drives a culture of excellence, accountability, and continuous improvement. This leader partners with Firm leadership to identify risks, strengthen service delivery capabilities, enhance operational effectiveness, and ensure the Firm maintains industry-leading quality standards while supporting sustainable growth and long-term client success.Responsibilities: Delivering High-Quality Customer Deliverables: Collaborate with the customer experience team to ensure data insights received through customer surveys, identified market needs, and growth objectives align to provide a high-quality product.High-Quality Service Delivery: Ensure that client service delivery is effective and efficient through establishing processes that support high-quality service delivery, evaluating white label / outsourcing needs for each segment, and determining needs for any offshoring considerations.Provide Training and Development: In connection with the Direct Entry Leadership and Path to Partner programs, develop content and provide ongoing training to support the education of the Firm's leaders on providing a high-quality deliverable. Develop and execute other training programs for quality related initiatives as deemed necessary.Maintain Quality Governance: In accordance with the strategic vision of the Firm establish governance, controls, and policies to ensure the Firm's product is best in class.Driving Quality Initiatives: Maintain and report results of quality initiatives and development programs including engagement team member skills evaluation, the Firm's quality rating process, engagement team audits, root cause analysis, policy and template development, client acceptance / reacceptance process and related client risk ratings, and training programs for quality related initiatives. Identify areas for continuous improvement, recommend and implement new initiatives as needed.National Office Oversight: Oversight of the National Office and Firm quality control function. Oversight of the National Office to also include ongoing cost evaluation of the National Office team to ensure this department operates as a profit center.Technical QC / SME Review: Perform technical QC / SME review of various projects to support technical accounting, financial reporting, accounting and audit supp