Overview

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do! MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: Provides overall leadership and operational oversight for managing all aspects of the loan operations functions including Loan Servicing, Loan System Analysts and Loan Scanning teams. The Head of Loan Operations will provide the vision, strategy, and leadership for those teams. Will spearhead the introduction and updating of loan product and service offerings and guide all loan support functions toward effectiveness and excellence. The Head of Loan Operations will work closely with the Chief Credit Officer (CCO) in aligning the strategies and initiatives of Loan Operations to the organization's strategic plans and goals. This individual will provide overall direction, guidance, and support to direct and indirect reports to achieve growth, client service distinction and compliance objectives. PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:Collaborate with lending staff throughout Park State Bank to execute the Bank's loan growth strategies. Lead the identification, evaluation, and implementation of new loan products and services that enhance delivery channels and provide strategic banking solutions.Ensure applicable regulatory timeframes and internal service-level expectations are met to maintain compliance and provide timely resolution of operational issues. Oversee required corrective actions, including fee reversals, interest reimbursements, customer notifications, and timely case resolution, as applicable.Coordinate loan-related audit and regulatory examination requests, ensuring information and documentation are accurate, complete, and provided timely. Oversee follow-up on identified findings, recommendations, and corrective actions and ensure necessary changes are implemented.Promote a strong understanding of client needs and continually evaluate and improve processes, policies, and procedures to enhance the client experience, maintain regulatory compliance, and improve internal operational efficiency.Oversee the preparation and delivery of accurate, timely, and meaningful loan reports for the Board, management, audits, regulatory examinations, and internal business needs.Oversee vendor relationships supporting loan products, systems, and service delivery. Recommend and lead product and system implementations, enhancements, and specifications. Establish and maintain effective relationships with Core and other loan technology providers to promote optimal system performance, responsiveness, and resolution of operational concerns.Evaluate staffing, organizational structure, workflows, and processes as loan volumes and operational needs change to ensure appropriate capacity, effective resource utilization, and operational efficiency.Lead and collaborate with cross-functional teams to plan, coordinate, and execute loan conversions associated with bank acquisitions, ensuring accurate data migration, process alignment, operational readiness, and a seamless transition.Provide leadership, oversight, and subject-matter expertise for the Bank's loan systems and related technologies. Promote effective system utilization, data integrity, appropriate system configuration and controls, and continuous improvement while partnering with Information Technology, lenders, credit, compliance and other stakeholders on system changes and initiatives. SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:Actively involved and engaged in research on industry trends and attends outside functions as needed to stay abreast of local, regional, and national economic, financial, political, and legislative events which could impact policy.Other duties as may be assigned. COMPETENCIES/TRAITS:Core ValuesClient OrientationResults O