Overview

POSITION: guest services managerEmployer: Mount NorquayJob details Location: Norquay RoadBanff, ABT1L 1B4 Work location: On site Salary: $39.00 hourly / 30 to 40 hours per week Terms of employment: Permanent employment Full time Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required, Overtime available Starts as soon as possible Benefits: Health benefits vacancies1 vacancy SourceJob Bank OverviewLanguagesEnglishEducation Bachelor's degreeExperience5 years or moreOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasksHousing Conduct employee accommodation inspections to ensure compliance with company standards. Coordinate employee housing check-ins and check-outs. Assist in maintaining housing policies and operational procedures. Address housing-related concerns and coordinate resolutions when required.Retail Coordinate and oversee annual inventory counts. Conduct monthly inventory audits and stock reconciliations. Monitor inventory levels and coordinate restocking activities. Implement product pricing and labeling strategies. Develop and support promotional and marketing initiatives. Evaluate customer service standards and implement improvements where necessary. Respond to customer inquiries, requests, and service concerns. Monitor product availability and communicate purchasing requirements to Retail Management. Support sales growth and revenue-generating initiatives. Assist with merchandising and seasonal retail displays.Reservations Process and manage guest reservations using company booking systems. Respond to guest inquiries and provide reservation support. Coordinate with suppliers and third-party service providers to ensure contracted services are delivered effectively. Maintain accurate reservation records and guest information. Assist in resolving booking-related issues and guest concerns.Guest Services Oversee daily Guest Services operations and ensure service standards are maintained. Order, track, and manage rental equipment inventory. Label and organize rental inventory to maintain operational efficiency. Coordinate seasonal retail setups for summer and winter operations. Manage Food & Beverage point-of-sale operations and inventory replenishment. Oversee uniform inventory, including stock tracking, ordering requirements, and organization. Develop and manage employee schedules based on operational requirements. Recruit, onboard, train, and supervise employees, including assigning duties and supporting performancemanagement. Design, coordinate, and deliver training programs for Guest Services and other departments. Coordinate services and logistics for special groups and events. Ensure events are executed according to company standards and operational requirements. Monitor sales performance and departmental revenues. Develop and implement operational procedures, policies, and service standards. Ensure team members are informed of company policies, procedures, and services. Monitor guest satisfaction and service quality. Resolve escalated guest complaints and operational issues. Ensure compliance with health and safety regulations. Support continuous improvement of guest service operations.Additional Management Responsibilities Attend management meetings and prepare minutes and follow-up actions. Provide operational support and issue resolution outside scheduled work hours when required. Act as a point of contact for urgent operational matters during evenings, weekends, and days off. Train and support Bike Banff department employees. Assist in the setup and operational readiness of Bike Banff locations. Support Bike Banff retail operations, inventory management, and customer service. Participate in management-led staff events and company initiatives. Collaborate with department managers to improve operational efficiency and service delivery. Assist with cross-department coordination to ensure