Overview

Description: Guest Services Bell & Valet AttendantLocation: Grand Colorado on Peak 8Employment Type: Full -Time Non-ExemptCompensation: $15.16/hr. + gratuitiesSchedule: Monday, Tuesday and Thursday 8am-6pmAbout the Role:Join Breckenridge Grand Vacations as a Guest Services Bell & Valet Attendant and be part of a team dedicated to Sharing Smiles with every guest and owner! In this dynamic role, you'll create unforgettable first impressions by providing warm welcomes, seamless valet services, and attentive luggage assistance at The Grand Colorado on Peak 8.At BGV, we believe exceptional hospitality starts with happy employees. That's why we're proud to be recognized as a Top National Workplace by USA Today, offering outstanding benefits and a fun, supportive work environment. Whether you're parking cars, assisting with luggage, or ensuring smooth arrivals, you'll play a key role in delivering GRAND vacation experiences while enjoying perks like ski passes, team outings, and our legendary holiday celebrations.If you're a friendly, energetic problem-solver who thrives in a fast-paced environment, we'd love to meet you!Responsibilities:Warmly greet guests/owners upon arrival; verify parking authorization and communicate allowancesDirect guests to check-in counters and provide parking alternatives when neededCoordinate luggage assistance (radio Bell Attendant when required) and assist with room-to-room transfersPark/retrieve vehicles safely; assist guests with vehicle entry/exitManage key storage securely and process overnight parking chargesMaintain orderly parking areas and clean driveway/zonesTransport luggage using bell carts (load/unload); ensure carts are clean/in good repairRespond promptly to assistance requestsMonitor garage/lot capacity; direct traffic flow and coordinate with Concierge/Sales teamsEnforce policies: issue citations, address violations, and escalate unresolved issues to securityProactively assist guests and resolve issues completely ("End of the Line" principle)Maintain professional appearance (uniform/name badge) and positive team/guest relationshipsAttend required trainings and meetings Requirements: Valid U.S. driver's license with acceptable driving recordMust be 18+ years oldAbility to stand/walk for extended periods (2/3+ of shift)Lift/carry 10-50 lbs. regularly and 100+ lbs. occasionallyWork outdoors in extreme weather (cold, snow, wind, etc.)Push/pull luggage carts and perform repetitive motionsExceptional customer service and communication (verbal/written English)Basic math skills (add, subtract, multiply, divide)Safe driving with strong spatial awarenessAbility to follow procedures and use radios/computers for timekeepingProfessional, punctual, and uniform-compliantTeam player who gives/receives feedback constructivelyCalm under pressure; resolves guest issues independently following our End of the Line approach to problem-solvingPreferred Qualifications:Prior valet, bell service, or hospitality rolesFamiliarity with parking management systemsProactive problem-solving; anticipates guest needsBilingual in English/SpanishKnowledge of Breckenridge local attractions/ski resortCompensation & Benefits:Health, vision, and dental insurance plansCompany-paid life insurance coverageVoluntary Life and Accidental Death/Dismemberment InsuranceHSA and FSA-Dependent Care AccountsRetirement planGenerous paid time off (PTO) and sick leave to support work-life balanceVolunteer Time Off - Paid opportunities to give back to Summit CountyBereavement leaveBiannual bonusesTuition Reimbursement ProgramEmployee Wellness programs to support physical and mental healthLifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' programAbout Our Company:Breckenridge Grand Vacations is a locally owned resort developer