Overview

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Guest Service Representative:Starting wage is $15/hour - based on experienceLooking for someone flexible but mostly available for 2nd shift PART-TIMECan be used as a PAID internshipAs a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfiedOur Benefit Package includes:Employee and Friends & Family hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules Holiday Pay8 hours of paid volunteer time per year Advancement opportunitiesMonetary recognition programMonetary referral program100% paid maternity/paternity or adoption leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Essential Functions:Report to work in uniform presented professionally, neat, and cleanGreet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherSell the property according to the Suburban Inns sales standardCollect leads and prospect new business, communicate the information with the Sales DepartmentGather the appropriate data from each guest, from address information to credit cards and signaturesClearly state all necessary policies and hotel information to each guestFollow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operationsRecord any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shiftComplete any required emergency trained needed according to Suburban Inns and Hilton's standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.Maintain a neat and clean workspace at the front desk and adjacent areasPerform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General ManagerResponsible for the settlement and reconciling of guest accounts and paperworkBalance cash drawer and make appropriate cash dropsProvide excellent guest service:Supply information to guests regarding hotel policies, services, and amenitiesRespond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainmentHandle all guest concerns and be able to problem solve in a tactful, professional mannerMaintain open lines of communication between all departments within the hotelFollow all Suburban Inns ProcessesExhibit regular and recurrent attendance recordsOther duties as requested by managementPosition Requirements:Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skillsFormal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.License, Training, and/or Certification Required: CPR Training (may be completed upon hire). We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton's