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Guest Service Representative

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Hawaii, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

The Guest Service Representative at Marriott International plays a crucial role in ensuring guest satisfaction through managing check-ins, reservations, and requests effectively. This part-time position requires strong communication and problem-solving skills to enhance the guest experience while maintaining adherence to company policies.

Key responsibilities

  • Organize and conduct guest check-ins and check-outs
  • Process room reservations, requests, changes, and cancellations
  • Secure payment and verify billing details
  • Activate and file room keys
  • Provide information about property amenities and local areas of interest
  • Follow up on outstanding requests from guests
  • Complete daily reports and closing reports in the system
  • Manage wake-up call requests
  • Count cash bank at the start and end of shifts
  • Notify security of any guest reports of theft
  • Maintain confidentiality and protect company assets
  • Ensure professional appearance and behavior
  • Support team collaboration to achieve common goals

Required skills

  • Customer service experience
  • Strong communication skills
  • Team collaboration
  • Problem-solving skills
  • Time management abilities
  • Familiarity with computer systems for report generation
  • Attention to detail
  • Ability to handle physical tasks

What the company offers

  • A commitment to diversity and inclusion
  • An environment that celebrates unique backgrounds and experiences
  • A sense of belonging within a global community

Skills Required

Company Overview

Marriott International, Inc
Greensboro, South Georgia, United States of America
327 Current Jobs Openings

Marriott International, Inc. is a leading global lodging company with a broad portfolio of hotels and related lodging facilities. The company is dedicated to fostering an inclusive workplace and values the diverse backgrounds of its associates. Read More

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