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Guest Service Manager

Date Posted: Jun 23, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Wisconsin, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

The Guest Service Manager at Bethany oversees all front-of-house food and beverage operations within the senior living campus. This role focuses on ensuring high-quality dining experiences while managing dining staff, adhering to food safety compliance, and maintaining resident satisfaction.

Key responsibilities

  • Supervise, train, coach, and schedule dining service staff
  • Monitor employee performance and ensure adherence to policies and procedures
  • Ensure restaurant-quality food service and presentation
  • Interact regularly with residents and guests to ensure satisfaction
  • Gather and utilize feedback from residents, families, and staff to improve service
  • Monitor timeliness, appearance, temperature, and portion control of meals
  • Ensure compliance with nutritional standards and special diet requirements
  • Follow and enforce HACCP food safety procedures
  • Assist in planning, setting up, and executing catered events

Required skills

  • High school diploma or equivalent
  • Minimum 5 years of relevant food service or hospitality experience
  • Minimum 3 years of management experience
  • ServeSafe certification or ability to obtain within 90 days
  • Strong leadership, communication, customer service, and problem-solving skills
  • Understanding of senior living environments

What the company offers

  • Competitive wages
  • Full benefits package including health, dental, and vision insurance
  • 403B retirement plan with employer matching
  • Generous paid time off (PTO)
  • On-site perks including wellness center access and restaurant discounts
  • Work-life balance with flexible scheduling

Skills Required

Company Overview

Wisconsin, United States of America

Bethany is a mission-driven organization focused on providing compassionate care to seniors. They emphasize a warm, supportive community environment that values dignity and respect for residents. Bethany offers competitive wages, benefits, and opport... Read More

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