Overview

Description: Who We Are:At Starbird Chicken, we're redefining what fast casual food can be - serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavors, genuine hospitality, innovation, and doing right by our people and guests. We are a united team: we are fast-thinking, fast-moving, and hard-working, and at the end of each day, we celebrate our wins together!Your Role:The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested.This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.Who You Are:Warm & Guest-Focused - you genuinely enjoy people and create memorable guest experiences through authentic hospitality and positive energyEnergetic & Positive - you bring enthusiasm to every shift and maintain a welcoming, upbeat attitude - even during busy rush periods.Proactive & Attentive - you notice the little things before others do, anticipate guest needs, and take initiative without being askedProfessional & Composed - you stay calm under pressure, communicate respectfully, and handle guest concerns with maturity and confidence.Team-Oriented - you thrive in collaborative environments, support your teammates willingly, and contribute to a strong, inclusive culture.Growth-Minded - you welcome coaching and feedback, continuously look for ways to improve, and are excited about future leadership opportunities.Reliable & Accountable - you show up consistently, take pride in your work, and can be counted on to uphold Starbird's standards every shift.What You'll Do:Guest Interaction & HospitalityUnderstanding your guest and greeting them with a genuine, energetic "Welcome In" upon entry, establishing a welcoming tone from the first moment of contactEngage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferencesProactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest's order and experienceDeliver food to guests at their tables accurately and promptly; confirm order correctness at the time of deliveryThank every guest for coming to Starbird and offer a memorable goodbyePerform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to askServe as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelinesEscalate unresolved guest issues to the Supervisor or General Manager as appropriateMaintain a positive, hospitable demeanor at all times, including during high-volume periodsDining Room & Facility MaintenanceMonitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift, picking optimal times to clean while guests are not presentClear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standardInspect and clean restrooms on a regular schedule throughout the shift; restock supplies (paper products, soap) proactivelySweep and spot-clean floors in the dining room and lobby as needed, and away from guestsEnsure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintainedReport any maintenance issues, equipment malfunctions, or safety ha