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GEICO Customer Service Representative

Date Posted: Jun 27, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Tucson, Arizona, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026
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Job Description

Overview

As a GEICO Customer Service Representative in Tucson, Arizona, you will play a crucial role in providing reassurance and solutions to policyholders. This role focuses on guiding customers through their coverage needs, addressing billing inquiries, and delivering exceptional service as part of a well-established insurance company.

Key responsibilities

  • Manage incoming calls and messages regarding billing questions and policy updates.
  • Provide recommendations to customers based on their coverage needs.
  • Resolve customer concerns to ensure a positive experience.
  • Stay informed about GEICO's products to identify cross-selling opportunities.
  • Enhance customer satisfaction through meaningful interactions.

Required skills

  • Minimum of 1 year of customer-facing experience; 3+ years preferred.
  • Experience in high-volume call centers with measurable goals preferred.
  • Active Personal Lines or Property & Casualty license preferred.
  • Strong customer service and interpersonal skills.
  • Problem-solving and empathy skills.
  • Adaptability and ability to prioritize across platforms.
  • High School Diploma or GED required; college degree preferred.
  • Availability to work evenings, weekends, and holidays.

What the company offers

  • Starting Salary: $19.06 - $23.82 per hour.
  • Health and wellness benefits starting Day 1.
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually.
  • 401(k) with up to 6% match, vested immediately.
  • Upfront tuition assistance program (up to $5,250 annually).
  • Licensing and continuing education at no cost.
  • Workplace flexibility with the opportunity to work off-site.

Skills Required

Company Overview

GEICO
Rio Largo, Florida, United States of America
300 Current Jobs Openings

GEICO is one of the largest auto insurers in the United States, offering quality coverage and a commitment to innovation. The company values its employees, providing opportunities for growth and a supportive work culture. Read More

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