Overview

Description: Job SummaryThe Retail Lead Partner supports daily retail operations at Rock City Gardens by providing front-line leadership, supervising partners, and ensuring exceptional guest service. This role assists with operational execution, merchandising, cash handling oversight, and partner training while maintaining a positive, high-performing team environment.The Retail Lead Partner serves as a key support to leadership and helps ensure consistency, efficiency, and a guest-focused experience across all retail locations.This role supports Rock City Enterprises' mission:"To enrich lives through Wonder and Connection."Essential Duties & ResponsibilitiesLeadership & Team SupportLead the Rock City Gardens Retail team in accordance with the Culture of Excellence and operational goals.Provide day-to-day supervision of partners in the absence of the Team Leader.Assist with partner training, including opening and closing procedures, cash handling, and register usage.Communicate scheduling concerns and staffing needs to the Team Leader or Retail Operations Manager.Proactively manage labor during changing business needs.Guest Experience & ServiceDeliver excellent guest service in all aspects of retail operations.Model appropriate guest and partner interactions at all times.Support a welcoming, professional environment that reflects Rock City Enterprises' mission and values.Retail Operations & MerchandisingAssist the Team Leader with merchandise ordering and tracking sales and damages.Work collaboratively to ensure merchandise is attractively displayed and shops are clean, organized, and well stocked.Support efforts to achieve favorable per-cap spending through visual presentation and guest engagement.Cash Handling & CompliancePerform cashier duties as needed.Monitor cash handling procedures to minimize shrink and loss.Ensure company policies and procedures are followed and enforced consistently.General ResponsibilitiesPerform all duties associated with Rock City Gardens retail operations.Perform other duties as assigned by management. Requirements: QualificationsEducation & ExperienceHigh school diploma or GED preferred, or currently pursuing.Four to six months of related retail, customer service, or hospitality experience preferred.Equivalent combination of education and experience will be considered.Knowledge & SkillsStrong guest service and sales-oriented mindset.Ability to effectively communicate with guests, partners, and leadership in one-on-one and small group settings.Ability to read, analyze, and respond to operational and business-related information.Basic math skills, including the ability to add, subtract, multiply, and divide using U.S. currency.Basic computer and point-of-sale skills preferred.Professional AttributesOutgoing, friendly personality with a desire to provide quality service.Ability to present a conservative, professional image to guests and partners.Willingness to learn, support the team, and contribute positively to the work environment.Licenses & AvailabilityFlexible availability to work nights, weekends, holidays, and special events as needed.Physical Demands & Work EnvironmentAbility to stand, walk, stoop, kneel, or crouch frequently.Regular use of hands and fingers to handle merchandise and operate a cash register.Ability to lift or move up to 25 pounds.Ability to work in a fast-paced retail environment.Company Mission & Core ValuesMission: To enrich lives through wonder and connection.Core Values: Courage Care Wonder ExcellenceCompensation details: 15-15.25 Hourly WagePIb2a8ae5-