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Full Time Loan Assistant/Customer Service Representative

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Grand Forks, North Dakota, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Join United Valley Bank as a Full-Time Loan Assistant / Customer Service Representative in Grand Forks, ND. This role involves providing exceptional customer service while supporting loan officers with various tasks related to loan processing and account management.

Key responsibilities

  • Deliver friendly, personalized service to customers in person, over the phone, and via email
  • Assist customers with deposit accounts, online banking, mobile banking, and debit card needs
  • Support loan officers by processing and maintaining consumer, commercial, and agricultural loan files
  • Prepare and review loan documentation for accuracy and completeness
  • Coordinate with third parties to gather required information
  • Monitor loan ticklers and follow up on outstanding items
  • Process loan payoffs and maintain accurate loan records
  • Perform account maintenance including updates, file verification, and resolving customer requests
  • Maintain organized loan and account files, both physical and electronic
  • Contribute to a positive team environment and support daily bank operations

Required skills

  • Strong communication skills
  • Highly organized and detail-oriented
  • Ability to manage multiple tasks
  • Initiative and follow-through on responsibilities
  • Team player with a positive attitude
  • Ability to adapt in a fast-paced environment
  • High school diploma or equivalent
  • Associate or bachelor's degree in business, finance, or related field (preferred)
  • 1-3 years of banking, loan administration, or customer service experience (preferred)
  • Basic understanding of loan documentation or banking processes
  • Proficiency in Microsoft Office (Word, Excel, Outlook)

What the company offers

  • Supportive, team-oriented workplace
  • Competitive pay
  • Full benefits package including medical, dental, and vision insurance
  • 401(k) with employer match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee banking perks
  • Opportunities for growth and advancement

Skills Required

Company Overview

UNITED VALLEY BANK
Grand Forks, North Dakota, United States of America
4 Current Jobs Openings

United Valley Bank is dedicated to providing exceptional service to its customers and supporting the communities it serves. With a focus on building partnerships for success, the bank fosters a team-oriented workplace that values contributions and of... Read More

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