Overview

Service & Support Strategy Manager The Opportunity As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting team, focusing on developing and implementing customer-related strategies that enhance client experiences and drive business growth. Within our Management Consulting practice, you will analyze client needs, craft customer-centric solutions, and provide guidance to elevate customer satisfaction and revenue growth. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will have the opportunity to work closely with clients, analyzing customer engagement processes and developing strategies that improve sales effectiveness. Your efforts will directly contribute to enhancing customer satisfaction and driving revenue growth, making a significant impact within our Sales Strategy go-to-market approach.ResponsibilitiesDeveloping and implementing customer-centric strategies to enhance client engagement and drive business growthAnalyzing customer engagement processes to identify opportunities for improvement and innovationLeading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growthCoaching and mentoring team members to leverage their strengths and deliver on client expectationsUtilizing analytical thinking to assess customer needs and develop tailored solutionsManaging client relationships to foster trust and long-term partnershipsOverseeing the planning, budgeting, and execution of projects to meet client objectivesEncouraging the adoption of innovative technologies and methodologies to enhance service deliveryFacilitating cross-functional collaboration to optimize customer acquisition and retention strategiesAddressing and resolving conflicts or issues with clients and team members to maintain a productive work environmentWhat You Must HaveAt least a Bachelor's degreeAt least 5 years of experienceWhat Sets You ApartDemonstrating analytical thinking and business transformation skillsExcelling in customer relationship management and customer strategyUtilizing sales strategy and sales management expertiseEmbracing change and demonstrating professional courageDeveloping skills in customer service excellence and service deliveryEngaging in strategic questioning and active listeningBuilding influencer relationships and fostering customer engagementTravel RequirementsUp to 60%Salary Range$99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.