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Front Desk/Guest Services - Delafield Hotel

Date Posted: Jul 06, 2026
Yearly: USD - USD

Job Detail

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    Location Delafield, Wisconsin, United States of America
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    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Oct 04, 2026

Job Description

Overview

Geronimo Hospitality GroupDescription: STEP INTO THE BIG LEAGUESGeronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.DELAFIELD HOTELAs one of Wisconsin's most celebrated boutique properties, The Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can't and a classic appeal that a national chain won't.PERKS OF THE JOBWe believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.YOUR ROLE IN CREATING GERONIMOMENTSIn this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience.Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.WHAT YOUR DAY WILL LOOK LIKEProcess guest arrivals and departures, including all necessary paymentsHandle & coordinate room assignments and pre-arrivalsHandle guests' concernsOffer referral for services and handle requests for informationHandle and store luggageAssist with the check-in and check-out of groups and toursAssist other departments as requiredPerform other duties as assignedGHG24 Requirements: WHAT IT TAKES TO SUCCEEDYou have a high school diploma or equivalentYou have excellent communication skills and a professional attitudeYou have effective conflict management and decision making abilitiesYou have the ability to use a variety of computer applicationsYOU'LL STAND OUT IF YOU BRINGYou have previous experience in customer serviceThis position is subject to irregular hours to include late nights, weekends and holidays.MANDATORY REQUIREMENTU.S. Work Authorization (required).JOIN A TEAM THAT MAKES AN IMPRESSIONAt Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.Compensation details: 17-17 Hourly WagePIb567706e7a8a-1669

Key responsibilities

Not specified in the original listing.

Required skills

  • I.T. & Communications

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

La Crosse, Wisconsin, United States of America

Geronimo Hospitality Group is committed to creating environments where communities thrive and places a strong emphasis on valuing people. The company offers employees a range of benefits aimed at enhancing their work-life balance and professional dev... Read More

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