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Front Desk Clerk

Date Posted: Jun 25, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Columbus, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026
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Job Description

Overview

The Front Desk Clerk at Home2 Suites / Tru by Hilton in Grove City is responsible for delivering exceptional guest service and managing daily front office operations. The role involves greeting guests, handling reservations, processing check-ins and check-outs, and ensuring a memorable guest experience.

Key responsibilities

  • Greet and assist hotel guests in a courteous and professional manner
  • Process guest arrivals, departures, and special requests efficiently
  • Maximize revenue opportunities through upselling and rate management
  • Follow hotel cash-handling procedures
  • Maintain a clean, organized front desk area
  • Address guest concerns and work toward prompt resolution
  • Report safety, security, and maintenance concerns to management
  • Complete shift reports, cash drops, and other front desk duties
  • Maintain proper key control procedures
  • Comply with hotel, brand, and company standards and policies
  • Work closely with the sales team to identify revenue opportunities
  • Utilize the property management system (PMS) effectively
  • Attend meetings and training sessions as required
  • Be flexible with scheduling and available to work various shifts

Required skills

  • Previous customer service experience
  • Hotel front desk experience preferred
  • Strong communication and interpersonal skills
  • Excellent customer service and problem-solving abilities
  • Proficient in English, both verbal and written
  • Reliable, professional, and team-oriented

What the company offers

  • Pay: $16.00 per hour
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Critical Illness & Accident Insurance
  • Paid Time Off (PTO)
  • Hotel Discounts

Skills Required

Company Overview

Home2/TRU Grove City
Columbus, Ohio, United States of America
4 Current Jobs Openings

Home2 Suites by Hilton offers flexible and comfortable accommodations with modern amenities. The brand focuses on providing guests with a welcoming environment where they can feel at home during their stays. Read More

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