Overview

Description: Front Desk AssociateLocation: Grand Lodge on Peak 7Position Type: Full-Time non-exemptCompensation: $23.00 - $26.50/hr. DOESchedule: Friday - Tuesday 2:30 PM - 10:30 PMAbout the Role:Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you'll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest's stay as memorable as the peaks they came to explore!Key Responsibilities:Execute flawless check-in/check-out procedures for owners and guestsServe as resort concierge for dining, activities, and local recommendationsHandle reservation modifications and ownership inquiriesCoordinate daily arrivals/departures with Housekeeping and EngineeringMaintain accurate guest folios and night audit documentationOperate resort telephone system and switchboardEnforce resort policies with professionalismResolve guest concerns per "End of the Line" service philosophyMaintain pristine front desk and retail areas Requirements: Minimum 1 year customer service experience in hospitality or related fieldProfessional communication skills (verbal and written)Proficiency with Microsoft Office and property management systemsAbility to lift 50 pounds for luggage assistancePreferred Qualifications:Associate's degree in hospitality management or related fieldPrevious front desk experience in upscale resort environmentBilingual capabilitiesCareer Advancement PathwayFront Desk Associates may advance to FDA II ($24.25-$27.88/hr.) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties.Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.1. Cross-Property Operations• Shadow shifts at all properties• Parking/violator checksVerified by: Supervisor observation + checklist2. TSW Systems• Points/partial stay reservations• Owner relations protocolsVerified by: Live system demonstration3. Night Audit• Folio balancing & Shift-4 transactions• Bank dropsVerified by: 3 error-free solo audit shifts4. Activities• Escape Room hosting• Activity kit preparationVerified by: 4.5+ guest satisfaction scores5. Market• Inventory audits• Vendor ordersVerified by: 100% monthly inventory accuracy6. MOD• SOP creation• Post-stay survey responsesVerified by: 3 supervised MOD shiftsCompensation & Benefits:Health, vision, and dental insurance plansCompany-paid life insurance coverageVoluntary Life and Accidental Death/Dismemberment InsuranceHSA and FSA-Dependent Care AccountsRetirement planGenerous paid time off (PTO) and sick leave to support work-life balanceVolunteer Time Off - Paid opportunities to give back to Summit CountyBereavement leaveBiannual bonusesTuition Reimbursement ProgramEmployee Wellness programs to support physical and mental healthLifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program.About Our Company:Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.Applications will be accepted until August 20, 2026.We value diversity and