Overview

Job DescriptionJob DescriptionPosition SummaryThe Front Desk and Leasing Coordinator is the first point of contact for residents, prospects, clients, vendors, and visitors at BMOC. This role keeps the office welcoming, organized, and responsive while supporting leasing, invoice entry, and day-to-day property operations. The coordinator works closely with property management, accounting, marketing, and maintenance and is expected to build productive relationships across departments. It is designed for a dependable, service-minded person who wants to build a long-term career in property management.Success in this position requires more than answering phones. The coordinator must communicate professionally, follow issues through to completion, learn BMOC systems, and take increasing ownership as skills and judgment develop.Primary ResponsibilitiesFront Desk and Resident ServiceWelcome residents, prospects, clients, vendors, and visitors and connect them with the appropriate team member.Answer and route calls, emails, and office inquiries promptly and professionally.Receive packages, keys, payments, applications, notices, and other documents using established procedures.Help residents submit service requests and provide accurate information without making commitments outside the role's authority.Maintain a clean, organized, and professional reception and shared office area.Leasing SupportRespond to prospective resident inquiries and document follow-up activity.Learn BMOC's properties, availability, rental criteria, and leasing process.Schedule tours and, after training, conduct property tours and follow up with prospects.Support applications, leasing documentation, renewals, move-in preparation, and resident communications.Maintain accurate prospect and leasing records in BMOC's property management system.Coordinate with the marketing team to keep approved property information, listings, leasing materials, and resident communications accurate and current.Follow Fair Housing requirements and BMOC policies in every prospect and resident interaction.Property Management and Administrative SupportAssist property managers with notices, resident files, work-order follow-up, inspection scheduling, and vendor coordination.Enter vendor invoices and credits accurately and promptly, confirm required supporting information, assign them to the correct property, and route them through the established approval process.Work with property managers and accounting to research missing information, resolve invoice discrepancies, and maintain complete documentation.Track assigned tasks and communicate status, delays, and unresolved issues without waiting to be asked.Prepare routine reports, correspondence, spreadsheets, and property documentation.Protect confidential resident, employee, client, and company information.Support move-in, move-out, turnover, and other seasonal property operations as assigned.Coordinate across property management, accounting, marketing, and maintenance so information and assigned work move to the right person and do not stall between departments.Identify recurring questions or process gaps and recommend practical improvements.This description summarizes the position's primary duties and is not exhaustive. The employee is expected to perform other reasonable duties, projects, and cross-departmental support assigned by the management team. BMOC may revise responsibilities as business needs evolve.QualificationsRequiredHigh school diploma or equivalent.Prior customer service, hospitality, office, sales, housing, or related experience.Clear written and verbal communication skills.Reliable attendance, professional judgment, and consistent follow-through.Ability to organize multiple requests, set priorities, and remain calm when the office is busy.Comfort learning property management software, Microsoft Office, and other business systems.Ability to work independently while knowing when to escalate an issue.PreferredExperience in l